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I purchased some playing points on Candy Crush Soda and have not received them. What can I do?
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Hi @filacp601
Welcome to soda community
If your Google Play Points aren't appearing after a purchase, ensure you're signed in with the correct Google Account, check your points history, and verify that the purchase was made after joining the program. Here's a breakdown of potential issues and troubleshooting Verify Account and Enrolment:
Make sure you're signed into the same Google Account that's enrolled in Google Play Points when making purchases.
Ensure you've joined Google Play Points before making purchases to earn points.
Check Points History - Open the Google Play Store app, tap your profile icon, and then "Play Points" to view your points history.
2. Timing and Content:
Wait for Confirmation: It can take some time for points to be confirmed, especially for certain content or devices like Android TV.
First-time Purchases: For app or game install promotions, the download must be your first time, and you must keep the app/game for a day to keep the points.
Refunds: If you receive a refund for a purchase, you'll lose the points earned and your level progress.
3. Troubleshooting Steps:
Force Stop and Reopen: On your Android phone or tablet, force stop the Google Play Store app and then reopen it.
Force Stop and Reopen:
Restart Your Device: A simple restart can resolve temporary glitches.
Restart Your Device:
Update Play Store App: Ensure your Google Play Store app is up to date.
Update Play Store App:
Check Date and Time: Make sure your device's date and time are correct.
Check Date and Time:
Clear Cache and Data: Clear the cache and data of the Google Play Store app.
Clear Cache and Data:
Check Billing Country: If you have changed your billing country, you may lose your current points and level.
Check Billing Country:
Contact Google Play Support: If the issue persists, reach out to Google Play Support.
Contact Google Play Support:
Hope it helps
