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there is an error when i try to redeem my gift card.
Hi Welcome to Soda Community
To resolve issues redeeming a Candy Crush gift card, try these steps: check for typos in the code, confirm the card was activated at the point of sale, ensure you're using the correct Google Play account in the correct region, and verify the card hasn't already been redeemed or expired. If the problem persists, contact the retailer where you purchased the card to confirm activation, or contact Google Play support if the issue is with the code itself. Troubleshooting Steps
Carefully re-enter the gift card code and PIN (if applicable), ensuring there are no extra spaces or incorrect characters. On your Android phone, open the Google Play app, tap your profile icon, then "Payments & subscriptions," and select "Redeem gift code." Try using the "Scan gift card" option to avoid input errors If you bought the gift card at a physical store, it may not have been activated at the time of purchase. Contact the retailer where you bought the card to verify it was activated. The card might have already been redeemed or may have expired. Check if the code was previously entered or if an expiration date has passed. Gift cards are often region-specific. Make sure the gift card was purchased in the same country as the Google Play account you are trying to use it with.If the gift card was successfully added to your account, but not showing in the game, try logging out of Candy Crush Soda Saga and then logging back in, or restarting the app.
Hope this helps
