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I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
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Hi guys I have raised this issue for further investigation 💓
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hi there! I'm sorry to hear that your purchases were not received despite being charged.
In order to have the missing purchases added to your account, please contact our dedicated Support team as they will be able to investigate and assist you swiftly with this:Â https://soporto.king.com/?type=community
Hi my friend sorry this has happened
With anything to do with purchases please select the contact us tab at the bottom of this page and explain to our customer support team the are able to check your account and reimburse you 💓
I am writing on behalf of my husband who did not receive the gold he bought this afternoon but hasn't received it even though he tried 3 times to buy. The purchases totalled $44.85, two at $19.45 plus one @ $5.95. The Shop said that it was not available at the time and to try again later which he did another two times but still no gold !! BUT the money was taken out of our bank account. Being old age pensioners, we certainly cannot afford to simply throw away that amount of money.
We tried and tried to log into King Community on his computer but to no avail. His email address is nevsquire@gmail.com. Being 87 years old, he has been playing Soda Saga for something like 15 or 20 years and is most upset this has happened. Can you please fix this problem for him at your earliest and reimburse him with the gold he purchased … he anxious to get back to his game again.
With thanks and many regards
Merryl Squire on behalf of Neville Squire
This happened to me too. Cannot find a solution so I will request my charge card denies the charges. If I purchase something I should receive it. If the store says it is not available how in the world can they charge my account anyways? BS
i tried to purchase 3 times it told me store was closed but stll charged my account
I tried twice to buy gold, and both times I received a message saying the transaction didn’t go through. However, my credit card was charged twice for $148.31 CAD. So 148$ X 2 = 296$. I want to receive the gold I purchased or get my money refunded.
I purchased the milestone bundle $14.99 + tax it said store was unvailable so I tried again, same thing but $16.38 was taken out of my account 2 times. How do I get refunded????
