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I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
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Hi guys I have raised this issue for further investigation đź’“
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hello there and welcome to the Community @Snoosecan!
To receive a refund related to your missing purchases, you will need to reach out to Microsoft Store Support and request a refund with them. Purchases made via Microsoft Store are exclusively handled by their marketplace and they're able to provide you with a refund.
You can see your purchase history here: https://account.microsoft.com/billing/orders/?period=ThreeMonths&type=Digital&filterChangeCount=0
An eligible item will have a link to "Request a refund".
I wish you a nice day ahead!
Twice I have bought gold but have not received it! My Paypal account has been debited. How do I get the money or bars back?
Hello @Hephys Sorry this happened to you too. It seems many have been bitten by this bug. Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds.
What's weird is that after so many different players reporting the same problem, they still havent mentioned that there is a common issue with payments and we're working on it, either in replies or as a new topic.
That's what usually happens when there's an issue in the game, but in this case it's surprisingly silent.
I tried 11 Times,, charged 147.31
ATTENTION SODA TEAM…
The King "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds. I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
Someone needs to step up and fix the problem
Posting AGAIN…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds. I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
Not sure what kind of expert you are but you apparently don't have a clue… There is a big issue going on here. Sharing my response to another message on the same issue…
@PrettyBubbles @loFiGummy
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages over the past 2 days and NO ONE responds. I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
Please note that my ID in the game is "CB", but I could not log in with that I am currently on level 5510.
Having worked for my 8 gold tokens, I tried to buy the bundle. Then said store unavailable try later. So I did several times assuming no transaction had gone through - 7 times @ ÂŁ4.19 each time. Please arrange an immediate refund.
Hi there! I'm sorry to hear that your purchases were not received despite being charged.
In order to have the missing purchases added to your account, please contact our dedicated Support team as they will be able to investigate and assist you swiftly with this:Â https://soporto.king.com/?type=community
