Share news, updates, or anything Soda-related you'd love to chat about!
Get help for your Soda game here!
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
This is were you can talk about fun Soda and off-topic related things with other Soda Players!
Got a feature idea? Share your thoughts to help make Soda even better!
I tried to purchase the Delicious Offer and was charged three times but never received the offer. How do I get a refund?
Sign in or register to leave a comment and join the conversation.
Hi guys I have raised this issue for further investigation 💓
Sorry this happened to you @KittyBigEars Many are having the same problem and NO ONE is responding… Not here or from King support 🙄 Sharing my response to another message on the same issue…
Sorry, but the "customer service" is a joke and probably doesn't even exist anymore! I have sent 4 messages to KING over the past 2 days and NO ONE responds.
I tried to message @LoFiGummy through an old private message but no response there either. There is no help for all the people stuck in this issue right now, just look at all the messages coming in… Sad and disappointing
@PrettyBubbles
Will one of the Mods or CMs please acknowledge this terrible issue???
Hi guys if you use windows please select here to view the update from a member of our team 💓
Hi guys please select here to view the update from a member of our team 💓
Hi guys please select here to view the update from a member of our team 💓
Hi there Molly,
In regards to the refunds and also to address the above comment under Pretty Bubbles. I want to assure you we are not bots, AI or anything similar and that as my colleague Colorbomb_Collector mentioned unfortunately when it comes to Microsoft/Windows purchases we are unable to refund these.
I understand how it looks, seeing that the purchases are made for King games, however your payment information and charges are managed directly under Microsoft system which we unfortunately do not have access to in order to refund and hence why their support is the only able to help.
They may refer you to us, as we can usually compensate missing items for purchases or similar but when it comes to refunds we are absolutely limited.
I hope this shares some clarification and I appreciate your concern. Let us know if there is anything else we can help with. Have a nice day!
Still waiting for a reply as to what they are going to do meanwhile out of $32.27
Still waiting for a reply as to what they are going to do meanwhile out og $32.27
Works again for me
As soon as I receive feedback from our internal team I will update everyone 💓
Once I receive feedback from our internal team I will update everyone 💓
Same thing here on November 4,2025, Said store unavailable but took $80.00. Please refund.
WHY WHY WHY @LoFiGummy @PrettyBubbles
With all of messages continuing to come in, why on earth is no WARNING being shared with the players?
Who will fix and send my refund? DO NOT point to Microsoft because they will tell player to work through KING. Maybe King needs to send all of purchases through to the player's games. How about that??
Than you very much for your help. I hope that will works.
Posting again @PrettyBubbles :
Thanks for raising this, but to who? I have tried to bring @LoFiGummy into this conversation as well, many times. Unfortunately, I have had the same issue in the past so I know for a fact that Microsoft will NOT refund the money. I had to work though KING. Now that there is no longer a support team, who will help get my money back?
I have now sent 6 messages to King and have not received any responses… not even an automated message… NOTHING
More and More players are messaging with the same issue… WHY is no one addressing this or posting a big WARNING so more people aren't tricked and ripped off?
I need KING to either reverse the charges or send both bundles to my game!!
Thanks for raising this, but to who? I have tried to bring @LoFiGummy into this conversation as well, many times. Unfortunately, I have had the same issue in the past so I know for a fact that Microsoft will NOT refund the money. I had to work though KING. Now that there is no longer a support team, who will help get my money back?
You are NO expert, you bot. This is bad advice!
Microsoft will NOT refund King purchases. I have been through this (unfortunately) in the past and have had to work though mods and King support.
Since King has now removed the support team there is no one to help!!
