Candy Crush Soda Saga

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Taking my rewards from me

II can no longer play this game.You keep taking my rewards from the levels Saying I am not completing the ads. This is not true every time I try to get a reward, it's not invailable because u say the ad was interrupted. It's clear you don't want people playing this game for free.Anymore

Accepted answers

PrettyBubbles

No worries my friend you can report this directly to our customer support team as here in the community we cannot replenish you

Please select the contact us tab at the bottom of this page

First you will receive an automated reply please reply back to this and explain again 💓

All comments

PrettyBubbles

No worries my friend you can report this directly to our customer support team as here in the community we cannot replenish you

Please select the contact us tab at the bottom of this page

First you will receive an automated reply please reply back to this and explain again 💓

nanco3

Again this is NOT about inappropriate ads. Please read what I sent you before. I sit thru the ads and it doesn't give my reward

PrettyBubbles

Hi my friend sorry you have experienced this

Please select HERE and follow the instructions on how to report this issue 💓

nanco3

Inappropriate ads is not the issue. Sitting thru an ad and expecting your reward then told I clicked out of the ad too soon is the problem . Its happened to alot of players. We're not getting our rewards because you say we're clicking before th ad is finished. NOT TRUE.

PrettyBubbles

Hi my friend sorry the ad is causing you these problems

Please select HERE and follow the instructions to report this issue 💓

nanco3

Haven't been able to do screen shots. Several other players are complaining about the same thing. It accuses us of cutting off the ads early so we don't get the prize. We see it as anther gimmick to force people to buy reward

Colorbomb_Collector

Hi there, welcome to the Community @nanco3

I understand your concern regarding your in-game rewards and I will point you into the right direction.

To receive the best possible assistance, I suggest that you reach out to our Player Support team using the game app or https://soporto.king.com/

They'll be able to check this further for you. I'd suggest that prior to reaching out, you take a screenshot of the advert or a full video recording of the issue so they can investigate this further.

I hope this helps and wish you a nice day!

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

PrettyBubbles

No worries my friend you can report this directly to our customer support team as here in the community we cannot replenish you

Please select the contact us tab at the bottom of this page

First you will receive an automated reply please reply back to this and explain again 💓

All comments

Colorbomb_Collector

Hi there, welcome to the Community @nanco3

I understand your concern regarding your in-game rewards and I will point you into the right direction.

To receive the best possible assistance, I suggest that you reach out to our Player Support team using the game app or https://soporto.king.com/

They'll be able to check this further for you. I'd suggest that prior to reaching out, you take a screenshot of the advert or a full video recording of the issue so they can investigate this further.

I hope this helps and wish you a nice day!

nanco3

PrettyBubbles

Hi my friend sorry the ad is causing you these problems

Please select HERE and follow the instructions to report this issue 💓

nanco3

PrettyBubbles

Hi my friend sorry you have experienced this

Please select HERE and follow the instructions on how to report this issue 💓

nanco3

Again this is NOT about inappropriate ads. Please read what I sent you before. I sit thru the ads and it doesn't give my reward

PrettyBubbles

No worries my friend you can report this directly to our customer support team as here in the community we cannot replenish you

Please select the contact us tab at the bottom of this page

First you will receive an automated reply please reply back to this and explain again 💓

Welcome! 👋

New here? Sign in or create an account to join the fun.

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🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…