Candy Crush Soda Saga

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The game freezes when loading and doesn't work.

annaart

The game freezes when loading and doesn't work.

To Ask Your Question:

Accepted answers

All comments

LoFiGummy

Hey again,

Since you play on Facebook, freezes at the loading bar are usually browser-related. Please try the following:

Check for updates to your browser
Try playing in a private window
Clear cache/cookies for Facebook and allow third‑party cookies
Temporarily turn off ad/privacy extensions if you have any
Try to play in another browser (example, if you use Edge, try Google Chrome)

For the Facebook version of the game, if problems like these happen - more often than not it can be an issue with the browser or the device it self - so if you can please see if you can try on another device too.

annaart

I'm playing on Facebook on my computer. The game starts loading, then freezes, and that's it. This has been going on for two days now. Yesterday, it even loaded once, but then it starts loading again and freezes.

LoFiGummy

Hey there @annaart and welcome to the community.

Could you give a few more details to the issue?

What platform do you play on?
When exactly does the issue happen for you?

We'd also like to recommend these steps as it solves most problems for the game:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

Accepted answers

All comments

LoFiGummy

Hey there @annaart and welcome to the community.

Could you give a few more details to the issue?

What platform do you play on?
When exactly does the issue happen for you?

We'd also like to recommend these steps as it solves most problems for the game:

Restart: Force close apps and restart your device.
Updates: Check that you have the latest game and device updates.
Memory: Keep at least 2GB of free storage for smooth gameplay.
Connection: Use WiFi instead of cellular data.
Clear Cache:
- 🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
- 🍏 iOS: Settings > Safari > Clear History and Website Data

annaart

LoFiGummy

Hey again,

Since you play on Facebook, freezes at the loading bar are usually browser-related. Please try the following:

Check for updates to your browser
Try playing in a private window
Clear cache/cookies for Facebook and allow third‑party cookies
Temporarily turn off ad/privacy extensions if you have any
Try to play in another browser (example, if you use Edge, try Google Chrome)

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