Candy Crush Soda Saga

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Bug Sauvegarde Facebook

Bonjour à tous,

J'ai changé de téléphone en début de mois et j'ai installé l'appli dans la foulée mais le petit soucis est le suivant : la liaison Facebook est faite sur les deux appareils mais sur mon ancien téléphone, je suis au niveau 18000 alors que le nouveau est à 16000.

Pouvez-vous m'aider à résoudre ce problème svp ??

Bonne journée à vous et bon jeu !

To Ask Your Question:

Accepted answers

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teeweiping

HHi @Thomi21130 you can also follow these steps by clicking those arrows:

Click the Cogwheel on top right.

Candy Crush Soda_2026-03-09-20-32-37.jpg

2. Click the "?" symbol.

Candy Crush Soda_2026-03-09-20-11-22.jpg

3. Click "latest news & ongoing issues".

Candy Crush Soda_2026-03-09-20-11-37.jpg

4. Click "under investigation".

Candy Crush Soda_2026-03-09-20-11-50.jpg

5. Click "contact us".

Candy Crush Soda_2026-03-09-20-11-58.jpg

6. Fill in all the blank.

Candy Crush Soda_2026-03-09-20-30-40.jpg

If You can't access to your game, click below link and fill in your details:

https://soporto.king.com/?type=help_center

Screenshot_20260309_204611_Samsung Internet.jpg

teeweiping

Hi @Thomi21130 please comment in English as there is no language translation currently here.

For your problem, I am already help you asking the Kingsley, the King digital assistant. Here's what you need to take care with:

Make sure you signed into the same King or Facebook account on both devices.
Confirm you have an active internet connection on both devices. Make sure your internet connection have strong signal.
Refresh your device by logging out of your account via the Settings menu, closing the app, turning your device off, waiting for 10 seconds, then switching it back on. Reopen the app and log back into your account.

If your progress still doesn't match, you might want to check if you are at the end of the game, as new levels might not be available yet on all platforms. Keeping your game updated will help ensure you have access to the latest levels.

Accepted answers

All comments

teeweiping

Hi @Thomi21130 please comment in English as there is no language translation currently here.

For your problem, I am already help you asking the Kingsley, the King digital assistant. Here's what you need to take care with:

Make sure you signed into the same King or Facebook account on both devices.
Confirm you have an active internet connection on both devices. Make sure your internet connection have strong signal.
Refresh your device by logging out of your account via the Settings menu, closing the app, turning your device off, waiting for 10 seconds, then switching it back on. Reopen the app and log back into your account.

teeweiping

HHi @Thomi21130 you can also follow these steps by clicking those arrows:

Click the Cogwheel on top right.

2. Click the "?" symbol.

3. Click "latest news & ongoing issues".

4. Click "under investigation".

5. Click "contact us".

6. Fill in all the blank.

If You can't access to your game, click below link and fill in your details:

https://soporto.king.com/?type=help_center

Quick Links

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Hi Soda fans! 💜 Some players have reported seeing a profile picture they didn’t choose in Candy Crush Soda Saga. This is a known visual issue, and our team is already working on a fix. What’s happening? You may see a profile picture that isn’t yours You might not be able to change your avatar right now 💡 Good to know: This…
🛠 Game Issues? Check Here Before Posting! 📝
🚨 Check the Help Center first! It's always up to date and available in 22 languages. Click here to go to the Help Center! 👈 🛠 How to fix common problems! Before you post, please follow these steps to fix many common issues: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and…