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Who can I contact or how can I fix the issue on not receiving award after watching an ad? It's been going on for almost a week and I've lost progress and all kinds of bonuses. What do I do?
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Hi my friend first please try the following 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS: Settings > Safari > Clear History and Website Data
Bonjour,
J'ai le même problème malgré toutes les manipulations conseillées.
Le problème est-il résolu pour toi stevebrick1?
कृपा्रीया करके् जल्द से जल्द मेरी परेशेआणि सही करे
Hi there, welcome to the Community @Stevebrick1
I understand your concern and I will check this for you.
Can you please complete the steps below to check if these will prevent the issue? - Restart your game and device - Check for game and device updates - Make sure you have over 2GBs of free storage
If that does not help, please reach out to our Player Support team via game app or via https://soporto.king.com/
I wish you a nice day ahead!
