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Hi my friend what event is it you are playing
If you could post a screenshot that would be very helpful and I think following these steps may also benefit you 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android:Â Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS:Â Settings > Safari > Clear History and Website Data
