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Can you explain to me how I can go from progressing with points to abruptly being negative 4200 points? You may want to consider shelving this challenge due to to multiple ongoing issues that absolutely defy logic.
Hey there @bumblebea, do you happen to have a screenshot of this issue? Also, if you can share your Player ID, we can look further into this.
Player ID Guide
Ok thank for trying
I think it is best you select the contact us tab at the bottom of this page and explain to our customer support team
First you will receive an automated reply please reply back to this and explain again
Let them know we have sent you as community steps have failed 💓
This happens weekly. Even when cache is cleared. This is a LONG standing issue, with no resolution.
Yep. Done all those things.
Hi my friend sorry you are experiencing this issue and thank you for reporting
Lets see if this is just a blip by trying the following the steps can be very helpful with issues 💓
Force close apps and restart your device.
Check that you have the latest game and device updates
You need a strong connection wi fi is better and at least 2gig of free memory then clear the game cache as overloaded cache can create issues
Android:Â Settings > Apps > Candy Crush Soda > Storage > Clear Cache
iOS:Â Settings > Safari > Clear History and Website Data
