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I made a game purchase today in candy crush soda saga using my laptop using Windows 11. I did not receive my purchase. How do I get my purchase or a refund?
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Thanks for this information, @mruss10333 !
I've now added the following items to your account:
The next time you open the game they'll be ready and waiting for you to enjoy. If you don't see them, please force close the game, wait a few seconds and then reopen it.
I hope you enjoy and have a great day!
here is my user ID
User ID 7972400587
Thank you so very much for the resolution to this matter. You are the best. I really appreciate all you have done and all the wonderful items you awarded to my account. I hope you have a wonderful day.
thank you very much for the 75 gold bars. the purchase date was 5/13/2026 and the amount was a total of 10.76. it was the Tasty offer for 9.99 and taxes of 0.77 for a total of 10.76. I don't remember what all the items were in the Tasty offer. thank you for your help in this matter.
Thanks for sending your User ID!
My sincere apologies for the huge delay! I've added 75 gold bars to your account as an apology for this.
As for your purchase, though only Microsoft can refund this for you, please now share the date and price so I can add any missing items.
are you still working to get me a refund? when will I get a reply that this matter has been resolved? my ID 7972400587. thank you
I assume this matter is still being investigated?
@MustardCyborg further replies received 💓
as per your request, my user ID is 7972400587. please determine what happened on this matter and either refund my payment or give me the items I purchased.
Hi there, @mruss10333!
I'm sorry to see you haven't received your purchased items. I'll gladly look into this for you! Â
So I can make some checks, please first send me your User ID. Just open your game and:
Â
1- Tap on the Gearwheel icon.
2- Tap on the left side profile icon.
3- In the upper part of your screen, there will be the King logo. Would you be so kind as to double-click on it?
4- Copy that number and send it to me, please.
I have attached a visual guide of those steps.
I look forward to your reply!
