Player Took My Screen Pic

Question

I just posted a new screen pic yesterday. And I see that some other player is using it!? It is a unique picture of my birthday flower. I don't appreciate other accounts taking MY picture. The player's name is king3593. I specifically chose this pic so that I can instantly recognize my account. I took a screen pic, too.

king3593.jpg

CurtisyM · Answer

Hi there @Sargy630!

I understand that you are seeing your profile picture on another player. Please don't worry, as this is just a visual glitch. It can occur when the game struggles to load other profile pictures, and sometimes uses cached images incorrectly when struggling to load others.

Please try to follow the steps described on this page as it does usually fixes th issue:

* Sign in to your Microsoft account.
* Make sure Windows has the latest update: select the Start button, then select Settings > Update & Security > Windows Update > Check for Updates. If there is an available update, select Install now.
* Update the game:* Open the Microsoft Store, at the top-right corner of the Library page, click on the Get Updates button, then Install all of them
* Click Update on the game only, from the games list.

* To enable automatic updates: Click on your profile icon in the top-right corner of the Microsoft Store, select Settings, and turn on the App Updates option.
* Run the troubleshooter: Select the Start button, and then select Settings > Update & Security > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

I hope I was able to address the trouble you are facing! Please let me know if it does not resolve your issue.

Wishing you a great day further!