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I won 3rd place this week, should have gotten a prize. Also won the podium streak and should have gotten prizes for that. None has been awarded and this has happened multiple times.
Well great. This is an issue I've contacted you guys about on multiple occasions. Sometimes the challenge functions as èxpected and sometimes not. Its admirable that you are looking into it.
Well great. This is an issue I've contacted you guys on several occasions. Sometimes the challenge functions sometimes not. Very inspiring that you're looking into it.
@bumblebea Thanks for sending the screenshot, and sorry about the frustration here. We’ve shared this with the team and are looking into the issue.
I can’t promise a specific outcome or reward replacement right now, but your report is helpful and has been passed on for investigation. If we need anything else from you, we’ll let you know.
So I guess there's no answer and no resolution.
I would not be this upset by losing a few timed prizes, but winning the streak entails losing a fairly good package of prizes.
Heres a lovely picture of the challenge. Not sure to what benefit it will be for you. And I have Wifi connection, have cleared cache daily. If I have to uninstall the game, I m not reinstalling. Too many defects and in 10 years I've never had to contact support as frequently as I do now.
Hey there @bumblebea, for us to be able to look at this we unfortunately need a screenshot 😔 but I've reported this to the studio. It seems like there might be some sort of connection issue with your account (as there are several issues happening similar to this).
If you're able to, I'd try to play with a Wifi connection if possible to see if it helps solve the issues for you or improve it at least
User id 5375245109. I was to take a screenshot, however it won't attach. This is a recurring issue.
Hey there @bumblebea, this could be due to a connection error, could you send us a screenshot of the event along with your player ID so we can look into it?
how to find your player id: https://candycrushsoda.zendesk.com/hc/en-us/articles/28719258517661-How-can-I-find-my-player-ID-in-Candy-Crush-Soda-Saga#%20
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