Purchased Gold Not Credited to My Account

Question

Hello Support Team,

I purchased Gold in Candy Crush Soda Saga, and the payment was successfully charged to my account. However, the Gold has not been credited to my game account.

I have already been charged, but I have not received the purchased Gold. Could you please investigate this issue and either credit the Gold to my account or process a refund?

I can provide the payment receipt if needed.

Thank you for your assistance.

Kind regards

QueenB · Answer

Hi @ayse9090

Sorry to hear about this! If your payment was successful but the Gold Bars were not added to your Candy Crush Soda Saga account, Player Support will need to check the purchase for you.

You can contact them directly from the game so they can look into this and help with the missing Gold Bars.

To contact them:

* Open Candy Crush Soda Saga
* Tap the Settings cogwheel
* Select the ? mark
* Choose or search for purchased not received ans select the article 
* Scroll down and tap Contact Us/Chat with Us

Please include your Google Play receipt or order number once you received the automated reply…  This will help Player Support find the purchase faster.

I hope they can get this sorted for you soon.