Level 10,021 is stuck

Question

I am on level 10021 and it will not progress. I tried using gold bars thinking I was doing something wrong but now  convinced it’s the games issue. I spent 54 gold bars with no way to move this along. I don’t want to lose my progress. Please help with this issue.

Alex_The_Witch · Answer

Hey there @erinricka42 . Hope you're doing well.

I'm sorry to hear you had this issue with level 10021. I understand that your gameplay is being affected.

In spite of their best efforts, our Studio team hasn't yet been able to solve this issue, but are still working very hard to get a fix in place for you.

Due to the nature of this type of investigation, it’s not possible to give an exact date for the resolution. The Studios strive to deliver the best playing experience, but bugs or errors can be tricky to pin down for a number of technical reasons.

In order to be compensated for this, please reach out to our player support team: Contact Us

Our team's available 24/7. Thanks in advance and have a great day.

PrettyBubbles · Answer

Hi my friend sorry this is happening I will have the level checked for you 💓

generosaoldie194 · Answer

I am an experienced player but despite playing that game i kept uninstalling and reinstall it…☹️☹️☹️  playing that game since 2021 what is the goal and how many moves i didn't even reach that level yet