Ad video blocks levels. How to proceed?

Question

There exist ads which don‘t offer to end them.  Those are broken obviously and prevent managing difficult levels, wher its needed to get all 8 bonus moves.  Right now a local ad from ehingen/germany. This blocks the game, because you need to kill the entire game and almost finished levels

QueenB · Answer

Hi @wurzel17

I’m sorry this ad caused you to lose your progress. How often has this happened? Do you receive the same ad regularly?

If it appears again and you’re unable to close it, please report it directly to Player Support so they can flag it to the ads team. When contacting them, please include:

* The name or description of the ad
* The date and approximate time it appeared
* Your device model
* Your game app version
* A screenshot or screen recording, when possible

You can find instructions here: How can I report an ad in my game?

To contact Player Support from the game, open Settings, go to the Help Center, select a related article, scroll to the bottom, and tap Chat With Us.