Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
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Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

Candy Crush Soda Saga

Discussions
Share news, updates, or anything Soda-related you'd love to chat about!
Support
Need help with the Soda? Ask your question or check for answers here.
Contests
Join competitions for a chance to win Gold Bars and other Sodalicious prizes!
Ideas
Got a feature idea? Share your thoughts to help make Soda even better!
Level Help & Tips
Need help with a tricky level in Candy Crush Soda Saga? Or want to share a clever trick? Here's the place!

I'm not receiving any prizes??

HI all, I've just realised that I've not been getting gold bars when I've won them, or any other prizes fro passing the "gates". Do you know how I can changwethis? King have passed me over to you to help me, which has frustrated me as they're the ones who should know what to do. Any the hoo.!!.. any ideas? Many thanks in advance

Accepted answers

All comments

Creative_Elsa

Hi @AnnieW, welcome to our community! I realize that this is an old message, but if you ever compete in any of the events, please try your best to take a print screen before clicking on the claim button. They need proof that you won and the print screen would be helpful. If you need help with a print screen you can follow the directions from here:https://www.take-a-screenshot.org/

How are you enjoying the community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here: https://community.king.com/en/candy-crush-soda-saga/discussion/258887/newbies-this-message-is-for-you#latest

BeckyBubblegum

Hello!

The only prize you can receive for passing through the gates is gold bars, which can only be obtained if you are participating in a "Episode Race" and come in 3rd place or better. If you are looking to get free boosters for passing levels, you can do that by opening the colorful gift boxes that should appear on your map when you log in. You have two days to open all of the boxes as they reset every 48hrs.

I do not know why you haven't been receiving your gold bars.

Maybe someone else will have a suggestion for you.

Welcome! 👋

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