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I lose all the candys

sara2311
sara2311 Posts: 6 Level 2
I lose all the candy, i only have 3...what can i do?

Answers

  • BeckyBubblegum
    BeckyBubblegum Posts: 536 Level 5
    Hello, @sara2311! It sounds to me like you have run out of boosters. If you wish to earn more, you can participate in Team events, such as Mr. Toffee's Fair or Soda Squad. Please follow the links I provided for more information on these events. If you find that you do not have either event available to you on your version of Soda Saga, you may still have access to Quests, which reward you with boosters for completing small goals.
    Please let us know if you have any problem finding these features on your game screen. I would also like to provide you with a link to this helpful thread @Elsa started to formally welcome new players to the Soda Saga community: Newbies, This message is for you!
  • sara2311
    sara2311 Posts: 6 Level 2
    It has not been like that,
     I play from the mobile always,
     I have the session connected
     to Facebook, and I have never
     deleted the game, 
    I have been playing for more 
    than 3 years and accumulating
     prizes, I had about 100 of each,
     and one day it appears to me t
    I only have 3, of each one, but
     the gold and the advance are as
     they were, this has been a
     mistake of the game, not mine.
  • sara2311
    sara2311 Posts: 6 Level 2
    It has not been like that,
     I play from the mobile
     always, I have the
     session connected 
    to Facebook, and I have
     never deleted the game,
     I have been playing for
     more than 3 years and
     accumulating prizes,
     I had about 100 of each,
     and one day it appears
     to me that I only
     have 3, of each one,
     but the gold and the 
    advance are as they were,
     this has been a mistake 
    of the game, not mine.
  • BeckyBubblegum
    BeckyBubblegum Posts: 536 Level 5
    Hello, @sara2311! Apologies for the misunderstanding. Now that I have a better grasp of the problem you are having, I will tag our community manager @xarly so he can try to assist you further.
    Thank you for your patience. :)
  • sara2311
    sara2311 Posts: 6 Level 2
    Thanks you so! much 
  • Xarly
    Xarly Posts: 2,509 Community Manager
    Hi @sara2311,

    (And thanks @BeckyBubblegum for assisting her so well!)

    Your case seems to be an individual issue that could be affecting your account, so I suggest you reach out to our Player Support Team. You can do that on the link at the bottom of Contact Us. If you are native english speaker, you can use your native language as well and someone from the team will get back to you as soon as possible.

    Cheers and I hope you get the support needed!
    Xarly

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