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Someone is stuck on the throne!

Yaz_Milani

@xarly there’s an issue with my BGH. It shows that someone else is on the throne but it won’t allow me to play.
Screen shot below.

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Xarly

Hi both,

I'm sorry that this has been happening to you. We are currently looking at it and are investigating. I can't give you a specific timeline for the fix, but I wanted to confirm that we have some members of the team looking at this.

Cheers and thanks for the reports and patience,
Xarly

PummyRaj

Xarly said:

Thanks both!

Please tag me here if during this weekend's event you have it as well. If so, I will escalate it again.

Cheers,
Xarly

Hello @netboy65, Hope you are having a nice day

I am sorry to hear that the issue still persists!! The Soda Community Manager @Xarly has mentioned above for us to post back if we are still having the issue. Then, he will be able to check after the weekend, which is tomorrow.

Please post your game user ID number with the help of this link https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it/p1?new=1

Hello @Yaz_Milani, is the event working OK now for you? If not, please post your game ID and Xarly will be able to look into it tomorrow

Thank you both! Have a great rest of the weekend!

netboy65

It’s a complete and utter joke. I haven’t been able to get into bubblegum hill in over 24 hours....look, if you don’t want people getting free hammers and gold bars once you win once just say so but don’t insult our intelligence

netboy65

Still happening

Xarly

Thanks both!

Please tag me here if during this weekend's event you have it as well. If so, I will escalate it again.

Cheers,
Xarly

Spinnifix

I would like to play it too. Why can not I get it? I already have a tablet with the app. I really do not understand it. I can not get some of what everyone has. Is really unfair !!!

Yaz_Milani

@Xarly Thanks for getting back. I’m sure you are busy. It didn’t last long for me and I haven’t had BGH yet so if it does happen this weekend I’ll be sure to inform you.

netboy65

Yes I do

Xarly

Hi everyone,

Just wanted to confirm that this behaviour is under investigation. Sorry I couldn't come back earlier. @Yaz_Milani or @netboy65 , do you still have the issue?

Creative_Elsa

Hi @netboy65 welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Yaz_Milani

hey there @Pummy Raj
i did all the above right away.. I’m familiar with resetting stuff lol!
It seemed like a glitch which didn’t last more than an hour so it’s fine now. Thanks anyway

PummyRaj

Hello @Yaz_Milani, Hope you are having a nice day and Hearty Welcome @netboy65 to our Candy Soda section of our friendly King Community

We used to have a different version of BGH where King Chewy was not allowing us to take the throne for more than once in a 24 hours period... do you remember that? I have not played the event today yet, so cannot be sure!!

But, last week or so, when I had the same issue, I followed below steps and the BGH was open again for me to play! It could just be loading issue!! So try these below steps....

1) Force close the App --> Clear the Cache --> Open the game again

2) If that did not work... Force close the App --> Disconnect the WiFi --> Clear the Cache --> Turn off the device for 5 min and restart it...

Usually, the glitch will be fixed with the first step itself! But, please let me know how it goes!

Thank you both and hope the glitch will be fixed! Have a great rest of the day

netboy65

I get the exact same thing