No internet connection on android

zosewera · August 2019

Hi, I need help, my candcm crush has not been able to connect to the net since early July. I have tried all the suggestions from previous posts but it's not working.

Thanks

mina6969 · August 2019

Im on level 1252 snd im trying to log on and its not working i dont wNt yo lose my levels

QueenB · August 2019

Hi @mina6969 and @zosewera!

If the game app is up to date as well as you're device, I'm afraid the next steps is to reinstall the game app. Yes, this will make you lose your Boosters and lives so try using these if you can before deleting the game app.

We only replace items that has been purchased so we won't be able to replace all boosters. Oh, and remember to connect the game app back to Facebook or King account so your progress can sync back.

Hope this helps 😉

zosewera · August 2019

Thanks for the feedback. It's up to date so the next step is to delete and reinstall. Thanks.

mina6969 · August 2019

Will i lose my levels?

_Elsa_ · August 2019

Hi guys, welcome to our community. I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here. We always run contests so be sure to enter them for a chance to win gold bars.

Don't ever worry about losing your progress as long as you are playing through Facebook or the Kingdom because they save your progress on their servers. However, if you never played through either my suggestion is to start now. Without either one of these platforms you can lose your progress at any time. If you need any help on getting your progress back please tag me and I can direct you further.

No internet connection on android

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