How do I get back the levels I lost?

Question

This question is for my dad who got a new phone but didn't have any accounts to save his progress. I tried making a Facebook account for him where he completed the levels but it just deleted all his progress. He was on level 1975 on candy crush soda. If there's anyway I'll be able to get it back for him please let me know! Thanks!

mysticalmysty · Answer

Hi @purnell & @tpear you can just follow all the instructions from this article https://community.king.com/en/candy-crush-jelly-saga/discussion/243865/how-to-get-your-level-and-progress-back#latest I hope you both get your progress back 🤗

tpear · Answer

How can get to my old levels

purnell · Answer

I lost my levels when I purchased a new phone. Please restore my level