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Loss of daily bonus

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eccles123
eccles123 Posts: 1 Newbie
edited September 2019 in Discussions
I logged on yesterday to play as usual, but when I logged on today, my daily bonus has been reset to day one, this is the second time this has happened.  Is anyone else having the same problem?????
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  • kevinsgirl727
    kevinsgirl727 Posts: 12 Level 2
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    It's happened many times to me where I've played and I know I played but the next day and it knocked  me back down I think it's a glitch and my days in a row were up in the 50s 60s I was so sad
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  • QueenB
    QueenB Posts: 14,319 Community Manager
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    Hi @eccles123 and @kevinsgirl727, welcome to the Community :)

    Sorry to hear about this :(

    I'm afraid we don't have access to this feature as it's saved on the device itself so we're not able to restore it. This is not a feature that gets backed up so once lost, you'll have to start again.

    It can sometimes be reset with an update of either your device's operating system or of the game itself. The calendar can also start over again if you change the date and time or switch the time zone on your device, or, after many technical issues that can occur in the game or on the device you play on. 

    The value of the rewards will increase after day 7 so even though you need to start over, you're still getting a free booster every day.

    Have a Sodalicious day :)




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