Candy Crush Soda Saga

A message to all:

We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards.

Hope this clears out any doubts

All comments

It certainly is @KVasileva Ok, I will need you to give me your user ID. If you don't know where to find it, follow the instructions on the link below.

https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

KVasileva

Yesterday in the morning i was on level 912 when i saw the message, this morning was on 936 level.. It's more than 20 new levels... Right?

Hi @KVasileva and welcome to our adorable Community 😊

@agornati @Lizzy1829 @KVasileva Please tell me if you finished new levels or went back to the old ones. In order to receive this reward, you need to play exclusively 20 new levels.

KVasileva

Hi, yesterday in the morning I saw a message that said if I passed 20 levels today I’d get 50 gold bars. I passed more than 20 levels and I didn’t receive any gold bars. To0day in the morning i saw a message that said Sorry, next time.. Why?

Hi @Lizzy1829 and welcome to our adorable Community 😊 I can't give you anything as I am just a volunteer who helps around. Please read my answer above. It might be a delay because of servers. Let me know if you got the gold bars.

Lizzy1829

You are going to send me 50 gold bars thanks so much

agornati

I don’t remember exactly. It was either around 2:00 am central or 6:00 am central. I’ll wait until tomorrow to see if it adds them. Thanks!!

Hi @agornati and welcome to our adorable Community 😊 I've noticed this in my game today too but I was so busy that I couldn't play any level. Do you remember what time was due? I think it was midnight CET. If so, it is still not midnight here. It can happen that servers are slowed down a little bit so I would suggest waiting a little bit. You can also try force closing app and opening it again. Let me know what is happening so we can elevate this to our CM if it persists. Thank you for your understanding.

I'm checking this out for you @Yaz_Milani😉

I’m still waiting on my original gold bars. How long are we expected to wait? Are there any updates? It seems like this is just being pushed aside at this point.

Xarly said:

Hi everyone,

This can sometimes take time, since the team needs to look back and confirm the situations. I'll keep an eye out but keep in mind that, as mentioned, it could take some days until they arrive.

Cheers,
Xarly

Again.. I played and if I don’t get my gold tomorrow I’m going to be very upset. I’m expecting 2 payments now!

@Xarly Any updates?

I’m still waiting for my gold bars. It has been too long now they surely must have found the issue!!

My booster wheel isn’t working. What can I do?

I seem to be unable to use my gold bars even though my piggy bank says its full.
How can I fix this

Xarly it has been 2 days and I still haven't gotten mine and I don't want to play now because I can't get rewards I earned I have been cheated I even messaged support about it

miamigirl55 this happened to me too

Thanks for making us aware of this @Xarly. I will hold on to this link just in case I see new messages asking this.

Xarly

Hi everyone,

This can sometimes take time, since the team needs to look back and confirm the situations. I'll keep an eye out but keep in mind that, as mentioned, it could take some days until they arrive.

Cheers,
Xarly

Welcome! 👋

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Accepted answers

A message to all:

We in the Community, are unable to replace any items that have not been received so this must be reported to our Player Support team here

Please make sure you specify the feature/special event that did not pay out the rewards so Support can report this to the studio.

Note that with this event, it only counts if you have passed 20 NEW levels not levels that you have already passed and it can take up to 24 hours before receiving your rewards.

Hope this clears out any doubts

All comments

miamigirl55

Have completed 40 levels and never got my gold bars ....

Hi @miamigirl55, by any chance do you have a print screen saying that you are supposed to get this? Did you just start the game and it said when you get to a certain level that you will receive gold bars?

Hello I am having the same problem. I completed 42 levels during gold rush and still never got my gold bars

@cbiggins, by any chance did you get a print screen showing that information? I will tag @Xarly who is the community manager for this game. Perhaps he can go into your account to find something there.

Hi there.. same thing happened to me. I played more than the 40 levels. It doesn’t specify NEW levels and I’ve played twice this way before with no issue. Today I didn’t receive my gold bars

No I didn’t take a screen shot. But it was an offer at the beginning of the weekend that said if I completed 40 levels I’d get gold bars as part of “gold rush” and then I completed 40 levels by midnight on Sunday but this morning it said I didn’t complete enough levels for the promotion. However, if you look into my account you can see that I did.

Xarly

Thanks for making us aware of this @Xarly. I will hold on to this link just in case I see new messages asking this.

miamigirl55 this happened to me too

Xarly it has been 2 days and I still haven't gotten mine and I don't want to play now because I can't get rewards I earned I have been cheated I even messaged support about it

I seem to be unable to use my gold bars even though my piggy bank says its full.
How can I fix this

My booster wheel isn’t working. What can I do?

I’m still waiting for my gold bars. It has been too long now they surely must have found the issue!!

@Xarly Any updates?

Again.. I played and if I don’t get my gold tomorrow I’m going to be very upset. I’m expecting 2 payments now!

Xarly said:

Hi everyone,

This can sometimes take time, since the team needs to look back and confirm the situations. I'll keep an eye out but keep in mind that, as mentioned, it could take some days until they arrive.

Cheers,
Xarly

I’m still waiting on my original gold bars. How long are we expected to wait? Are there any updates? It seems like this is just being pushed aside at this point.

I'm checking this out for you @Yaz_Milani😉