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“No connection to internet”. - Reported!

valerie100

Last 2 days, candy crush soda “no internet connection” . Fine on candy crush.

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Magieme

I am also waiting for this reply. I am Connected but when I try to use helps like special bonuses le start with Freckle or look how going in my group it says NOT CONNECTED TO INTERNET< or Wait til you are connected to the internet. I look forward to a QUICK answer both here

PummyRaj

Hello @ruthbg Hearty Welcome to our friendly King Community :)

I am very sorry to hear about the issue in your game!

Unfortunately, we do not know why this issue occurs but, the ONLY remedy left for us to solve this issue is to "Delete and Reinstall the game App"!! It always resolves the issue but, the down-side, we will loose all our saved up boosters and the Lives received from our friends!

So, if you would like to go with the Re-installation, please follow these steps ---> Delete the App --> Disconnect from the WiFi ---> Clear Cache / Cookies ---> Restart your device after shutting it down for few minutes ---> Connect to WiFi ---> Install the App and log-into your Kingdom or Facebook account.

Your game should be all better and work properly now! If it doesn't help you, please come back and post by tapping on the empty Comment box located below.

Hope everything works out fine! Have a great rest of the day/evening!

QueenB

The connection issue is still under investigation as this is something we have been unable to reproduce!

We have tested this on multiple devices with different operating systems, with Wifi and mobile data and we can't find the issue.

Disclaimer - What can affect connectivity:

- If you're commuting
- If the area were you're located is not remote
- if you are on VPN
- If your mobile data plan has reached the monthly allowance

So this is what we recommend:

Android - Delete the game app and clear Google Play Store cache:

1) Go to apps and find the app called 'Settings'

2) Locate the menu called 'Apps'

3) Scroll down till you find the 'Google Play Store'

4) From here click on 'Clear data' then clear cache.

Please notice that you will get a warning when clicking the 'Clear data' button - not to worry, it's just a reset.

5) Restart mobile and install the game and try connecting it to Facebook or King account.

Apple devices - Clear Safari cache:

- Disconnect the game from Facebook or King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari - (Super important).

- Restart the device and try connecting the game back to Facebook/ King account so your progress can sync.

Windows 10 - Reinstall the game app:

- How to reinstall!

Facebook:

- Try the steps here.

NOTE! Deleting the game app will mean that you will lose any saved boosters, lives your progress made on the Daily Bonus and other extra features.

Player Support will only be able to replace any lost purchased items and if this happens to you, please contact our support team directly from the game app:

- Open the game app

- Select the cogwheel

- Tap on the "?" mark

- Scroll or search for "Purchases and Gold Bars"

- Scroll down to the bottom of the page and hit "Contact Us"

Thanks

All comments

ElizabethAnthony2012

I'm having same issues with internet all other games are ok

anitalouder515

Having same issure saying no internet connection , can't get gold bars sometimes I see my progress and sometimes I don't can you please help

Virginialee

I'm having problems getting my internet to work on my game it won't let me connect with Facebook

Virginialee

I'm having the same problem

Bigcheeks

hi, please help. I play candy crush, soda crush and farm hero’s and all 3 say connection issues - cannot connect to internet :-( I have a king account and when I try to log in, it says connection error, please try again. When I do, it always comes up with that message.

I have reset password and completed all the updates, but still error. Can you help me resolve this?

Thanks.

Bigcheeks

Hi, I am also getting internet connection error and it keeps prompting me to try again (but never works). Is this something that is happening to everyone or just some unlucky few

? Would like to get it solved ASAP as this is stopping me from getting a phone upgrade as I can’t save my progress. Please help.

Virginialee

I can't get my daily bonus it says I need internet connection and when I win things I can't get them because I need internet

Kim-15

I am having the same problem as most players. It say's I am not connected to the internet, and will save my progress for when I am connected. I can still play the game, so obviously I have internet connection, as I use my PC to play this game. For 3 days now this has been happening. Please can you sort this out, as I can not use any of my prizes for collecting sweets etc.

pattytuk

Having problems with candy crush soda, pyramid solitaire saga,candy crush friends, bubble witch 3, per rescue saga. Playing on Apple. User ID P Thom. Started over a month ago. Was having issues with candy crush saga but have finally been able to log in there.

Nane79

Hello there, I have this problem aswell. Candy Crush Saga, Soda and Jelly wont connect to the Internet... I cant log in into my King account and have no possibility to send lifes, participate in contests etc. just play. I can not even buy boosters, so I guess its in Kings interest to solve the problem... I am playing on Android and the internet connection loss is since june or even longer. 😐

Vesha

On andriod

M_O_O

Same issue on Apple iPhone 6.
its bizarre as I’m connected to mobile data. I’ve also tried connecting to wifi. Same issue. Says cant connect to internet but I clearly am - any further advise available yet?! It’s only on soda not any other candy crush. Feels a little like people are being ignored by the “support” here 🙈🙉🙊💩

QueenB

Hi there!

If you're having internet issues on your mobile device, please comment below with these details as we are currently collect as much information as possible to be able to help you out.

- Which device are you playing? Android, Apple, Kindle?

- When did this start to happen?

- Which game app version do you have installed? How to find App version on Apple - How to find App version on Android

- Your User ID - https://community.king.com/en/candy-crush-soda-saga/discussion/247075/what-is-my-user-id-and-where-can-i-find-it

- A screenshot of the Error message that you are getting - For any guidance, please visit this useful website: www.take-a-screenshot.org

We really appreciate your collaboration and patience while this is being looked at 🤗🙏

QueenB

Hi @Vesha, welcome to our Community

Could you please let me know which device you're playing on, Apple or Android device and your User ID so I can pass this on to PLayer Support who is currently looking into this?

Thanks for your collaboration

Vesha

I have unlimited internet on my phone but the game is refusing to connect so that I can see my progress on the leader board or race progress how do I fix this?

NoneTheWiser

I have also been having the same issue for about a week. Elsa's flippant response for us to uninstall and reinstall knowing we will lose all boosters is absolutely unacceptable. The boosters I have now are hard won and we all know the rewards they're giving out these days are awful and not worth the time and effort it takes to earn them. I agree with nummymummy. I think this is a blatant and outrageous cash-grab, and if King thinks this will force us to buy more boosters, they don't know the mentality of their core users. If I am forced to uninstall to fix this issue I won't be reinstalling.

jo24558

I am having the same problem on desk top facebook game room. started yesterday. No problem with wifi can play all the other games in facebook game room fine.

QueenB

Thanks for all the reports guys, I've passed these on to the Studio so they are going to have a look at this.

We're not seeing any huge issues from our side that might be causing this so it's going to take some time before they can figure out what is happening.

In the meantime, you can still play and keep an eye out for future updates that might take care of this.

NicolaT

I also can't connect to the internet on my android for weeks now through 4g but it does let me connect through others peoples wifi as I dont have that in my house, I have cleared data on the game & on google play store like we were told...uninstalled, reinstalled & all that's done is took me right bk to the start because I can't connect to my saved data so it's not working & clearly I ain't the only one having problem's so please fix it.