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Welcome to our Community @heartinnh and sorry to hear about this but we don't handle purchases in the Community.
Not to worry as I will guide you through to Support.
Contact our Player Support team here.
Under topic select: Problems with Purchases and then under subtopic: Purchased item not received.
Include your Game ID on the message - This link will help you find it.
Note! It can take up to 72h before receiving a reply.
Hope this helps
