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Can’t purchase
MeSkebo
Posts: 3
Level 1
in Discussions
I’ve tried several different ways but I get the same message. I have a credit card on file and large amount on my iTunes gift card, I can purchase music with no issues. Thanks Mellonie Comments
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Hello and welcome to this community
☺
I am really sorry. Please go to this link: Then you will get help there !!
https://community.king.com/en/blog/categories/blog-posts
If that doesn't help: Then please this:
Contact help: Go to the gear in the game, then the question mark. Then you come to the help center, there you look for your problem and follow the steps. If you are not getting along, then go to the page below: Contact us: There you come to the contact form. Please fill in in your language. Please note that everything is spelled correctly is important: and send. You will then receive an automatic email. Please answer and describe your request. Submit. And have some patience for the answer. If you don't get an answer after 3 days, please try again.
♥ Good luck ♥ -
Welcome to our Community @MeSkebo. Sorry to hear you have a problem with a purchase.
Sometimes there might be issues when making an in-game purchase. Don’t worry, we can help you fix the problem!
A purchase issue can be caused for very different reasons. In the lines below you can see different scenarios that might be triggering the problem in your transaction.
Transactions are usually delivered instantly, but occasionally, it might take a bit longer.
When there is a delay, the purchase is still being processed. There is no need to try purchasing the same item again - it should arrive soon.In the meantime please try the following troubleshooting steps:
- Reboot your mobile device. Reboot your computer If you play on Facebook or King.com
- Make sure the Internet connection is working correctly. If possible try another Internet connection – for instance from WiFi to mobile data
- Make sure you are logged into your App Store with the same account with which you made your purchase
After you do this, there is a good chance that you got your purchase through and complete.
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