Alex_The_Witch

Game Expert

Comments

  • Hello and welcome to our Community! Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip:…
    in Seviye mi bitti? Comment by Alex_The_Witch February 16
  • Hey there @ValandDoug4ever ! I hope you're doing well. I understand you're having some trouble recovering your progress. Even though I would love to help you with this issue right away, I don't have the necessary resources to do so here in the Community. For issues of this kind, it's best to reach out to our player support…
    in My king account Comment by Alex_The_Witch February 16
  • Hey there @stephanie2024 . I hope you're doing well. I'm sorry to hear you're unhappy regarding the fact that the Free Switch is no longer part of the Sweet Cinema's rewards and how that makes the hard levels even harder to beat, but I appreciate the fact that you've given us your feedback for it. I will pass this on to…
    in Impossible levels Comment by Alex_The_Witch February 16
  • Hey there @random_name345 . Hope you're doing well. I'm sorry to hear you're unhappy about the fact that there's currently no option to opt-out of the Elite Challenge without being downgraded to another tier in Candy Royale, but I appreciate your feedback. I will pass this on to our developers for you. While we…
    in Opt-OR out of Candy Royale Comment by Alex_The_Witch February 15
  • Hey there @Doe55 . Hope you're doing well. I'm sorry to hear you're experiencing this. Worry not, our Studio team's aware of this issue and working on fixing it. In the meantime, we ask for your understanding and patience. If I can help with anything else let me know. Have a great day.
    in Audio issues - Can't listen to music while playing - Edited by CM: FIXED! Comment by Alex_The_Witch February 15
  • Hey there @Michelle_Gray . Hope you're doing well. This is a new feature added to the game since 2025, where some players can spend Gold Bars offline. I understand you'd like to see it changed, and I appreciate you have given us your feedback for it. I will pass this on to our developers for you. While we unfortunately…
    in Buying items Comment by Alex_The_Witch February 15
  • Hey @dianakotori and @Laflor . Thank you for clarifying. I hope you're both doing well. I understand it's tricky to communicate, several important things can get lost in translation, but I will do my best to try and help. The fact that the issues started happening before Petopia is very useful info, as well as the “keep…
    in Actualizo:: Despues de actualizar hoy el juego va mucho mejor!! Comment by Alex_The_Witch February 15
  • Hey there @Belinda72 . Hope you're doing well. I'm really sorry you've lost your login streak. Unfortunately our tools still don't allow us to reinstate player's login and win streaks, but we usually compensate players for this kind of loss with in-game items. Could you please reach out to our player support team…
    in Help Comment by Alex_The_Witch February 15
  • Hey there @stephanie2024 . Hope you're doing well. Thanks for your feedback about adding back the Free Switch to Sweet Cinema, it's been noted down. As for the 1 Free Switch you're missing, could you please provide me with your Core User ID? To do that, just open your game and follow these steps: 01.- Do not tap on play.…
    in Any suggestions on chocolate box? Comment by Alex_The_Witch February 15
  • Thank you for tagging me, I appreciate it. Have a great day!
    in Actualizo:: Despues de actualizar hoy el juego va mucho mejor!! Comment by Alex_The_Witch February 12
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