AnnieX Level 2

I contacted you yesterday re my jammed screen, and you asked me to send a screenshot of the problem. I did this, but my message has now disappeared from your listing. So I've attached the screenshot again to this message. I can't get past it to start the game, as pressing the Continue button doesn't work. Please could you…

The small screen saying that the onion/carrot collection competition is over seems to be stuck in my game. It's impossible to tap the continue button, so I can't play any new levels. I play on a laptop/Windows 10. Help, please!!

Thanks for your reply. Here's the screenshot you requested. It's impossible to get past it by pressing the continue button as nothing happens. Help!!

As usual, just for the favoured few? 

ID 10829175484 Re my comment of 13 Oct. I think I received only 1 reward for passing levels 520, 540, 560 and 580. I asked if you could send the other 3 rewards, but I received no reply. Please could you send them? The end of episode problem seems to be fixed now, but I've given up on the BGT event. Really disappointing!

Win 10/PC BGT event reappeared for an hour or so, then vanished again. Please could you fix it as there's very little time left before the event ends. ID 10829175484. Thanks,

The BGT event is STILL missing from my Win 10/PC game. ID 10829175484. 

Please could you send the reward for passing level 680. ID 10829175484. Thanks.

ID 10829175484 Please could you send the award for passing level 660? Thanks.

Previous post 3.28 - forgot to give ID - 10829175484.

I saw that two hours of colour bomb and fish boosters were being awarded to those of us who lost the BGT event part-way through. I've now given up on the event being restored, so I would be grateful if you could send the boosters. Thanks.

ID 10829175484. Please could you send the level award for 640. Thanks.

Chaos or what! Some people using Windows 10/PC can play the event and some can't. Some could play the event and can't anymore. Despite the notification that the event isn't available on this platform at all! How about an equal playing field for everyone?

ID 108291484 Reward not received for passing level 620.

Thanks for your reply. Yes, I do have access to a phone - but I don't use it for games as the screen is too small. It's a shame that you don't operate an equal playing field for all platforms. I've not needed to buy anything to progress the game - but I bet you apply equal charges for all your players regardless of what…

Thanks for your reply. I was sorry to hear that the event isn't available to players on Windows 10, despite it's fleeting presence yesterday! Windows 10 is the only platform that's available to me, so I guess I'll miss out! 

The event arrived earlier today and I completed the first level. I came back to the game a few hours later and the event had disappeared! You'd been adding new players and removing others from my section in the interim, so I assume the event was lost in this updating. Can I please have the event back? My ID is 10829175484…

ID 10829175484 I didn't receive the reward for level 600 today (13 Oct). You sent an award to me last week which was supposed to be for four levels (520, 540, 560 and 580). On reflection, I think it only covered one level as it was much smaller than I would expect for four levels. Please could you check? Many thanks.

Reward received - many thanks!

Thanks for your reply. My game ID is 10829175484. I've completed four chapters in the past couple of days since this problem began - a bit of a winning streak - and it was disappointing not to receive the rewards!