Comments
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Clearing my cache didn't help. It is an issue with my system remembering the old user name and password. I'll be talking to support tonight. They had tried to help me by sending an email with a different way to set up my password and I followed all instructions. Unfortunately at the end, it asks if you want them to send an…
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I cleared my cache. Thanks for all of your help!!
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I've tried both sites with no luck. One thing I do notice is that when it asks for my password to update, my old email address is showing instead of the updated one (updated a couple years ago). I have logged out of everything and shut down, logged back in with newest user ID and password, but when it comes to updating the…
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IOS version 9.3.5, model A1395.
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It's on my iPad.
