Comments
-
Hi there, Can you please restart your game and check if your in-game reward will appear? I wish you a nice day ahead.
-
Hi there, Can you please try the following steps below? Here are the steps: Close all apps and restart your device: On most phones, press your phone's Power button for about 30 seconds or until your phone restarts. You may need to tap Restart > Restart. Check and update your Android version and the game app Temporarily…
-
Hi there, @kgraeser13 I want to let you know that we have reported this to our Team and we’ve identified a temporary workaround to help you get back to playing, however this is a manual workaround so we will need some days to implement it in your game. Once it has been implemented in your game, you can perform the…
-
Hi there, In order to receive assistance with your missing purchase, please contact our Player Support using the game app. I hope you have a nice day ahead!
-
Hi there, The rewards are automatically sent out between 8th January and 11th January as per our article here: https://candycrush.zendesk.com/hc/en-us/articles/24164786120605-When-will-I-receive-my-Winter-Cup-rewards#%20 If you do not receive your rewards in the next 24 hours, please contact us Player Support using the…
-
Hi there, To log into your new device, please follow the steps below: 1. Make sure that your King account is correctly disconnected from the game (if you are currently connected). To do this open the game and on the main screen tap on the blue "My Account" button and then select “Log Out”. 2. Force close all apps and turn…
-
Hi there, Please reach out to our Player Support using the game app to get further assistance on this. Have a nice day!
-
Hi there, If you're not able to access the survey again, an alternative you could do is, provide your feedback to us here on Community. We're constantly checking all of the feedback we receive. We appreciate your effort and the feedback we receive as it helps us when making changes to the game and gameplay. I wish you a…
-
Hi there, Can you please try to check if there are any updates for your game and device? Also, could you please provide me with screenshots of your lives issue so we can check those? Have a nice day!
-
Hi there, Please reach out to our Player Support using the game app to receive further assistance. Have a nice day!
