MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Mishi, Are you playing on iOS or Android? I suggest you update the app to latest version and check the connectivity online. Have a look at this thread: Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS:…
    in Unable to advance to level 2 Comment by MarkHawk November 2018
  • Hi Lipp56, I'm sorry to hear you're having this issue with the game. For payment issues please see this blog post: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Please follow the steps in the blog in order to get your items or a refund. Kind regards, - Mark
    in I paid to empty my piggy bank on pet rescue but I didn't get the 50 gold coins. Comment by MarkHawk November 2018
  • Hi Jeanne, Please try these steps to solve the issue: 1) Clear your browsers cache and cookies 2) Close down unused tabs and programs running in the background 3) Try the game from another browser 4) Try the game directly on our website: https://king.com/play/petrescue Let me know how you progress : ) - Mark
    in my game goes black in the middle of my game and I have to restart Comment by MarkHawk November 2018
  • Hi Emr, Which version of the game do you have installed? I suggest you start with updating the game to latest version on Google Play. You could also try the level on FB or directly on our website: https://king.com/play/petrescue - Mark
    in Wire cutting not working level 2327 Comment by MarkHawk November 2018
  • Hi Sue, I suggest you check firewall settings - either directly on your computer or in the router. You might also want to try the game from another browser or trying the game directly on our website: https://king.com/play/farmheroes - Mark
    in Farm Heroes Saga won't download anymore, it appears to be stuck... Comment by MarkHawk November 2018
  • Hola Anny, Gracias por su pregunta. Estaremos encantados de ayudarle en https://care.king.com/es/ If you're OK with an answer in English then read on : ) In most cases you'll need to update the game to latest version in order to get more levels. Check Google Play for updates and you should now be able to advance to level…
    in Aparece nube en telefono y no deja continuar Comment by MarkHawk November 2018
  • Hi Eymen, I suggest you try the steps in this thread: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios - Mark
    in cutted connection Comment by MarkHawk November 2018
  • Hi Cheyenne, I have checked your player account and can see that the coins are available to you. If you can't see them on your mobile device could indicate that your connection to FB is not working properly. Try disconnecting from FB, reboot your mobile device, start the game and reconnect to FB.
    in Why am i not receiving my coins and trophies still Comment by MarkHawk November 2018
  • Hi Janet, The iOS version for your iPad could indicate that your device might not be compatible with the game. Do you get an error message when trying to download it from the app store? For your question related to playing directly on Facebook - this can only be done from a stationary computer. Kind regards, -Mark
    in I have a iPad version 9.3.5 Comment by MarkHawk November 2018
  • Hi Chuen, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Lost my progress Comment by MarkHawk November 2018
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