MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Matilda, Please check if the game is proper connected to Facebook. These threads might help you out: Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios You might also try playing the level on…
    in Finished game but wont pass Comment by MarkHawk October 2018
  • Hi Ramesh, Please check if the game is proper connected to Facebook. These threads might help you out: Android: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android iOS: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios You might also try p+laying the level on…
    in Level Comment by MarkHawk October 2018
  • Hi Yiseul, Please have a look at this blog post related to purchase issues: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 Kind regards, - Mark
    in Unwanted purchase Comment by MarkHawk October 2018
  • Hi there GypsyNinja! Indeed some of those high levels are very tricky to complete and I've seen other players mentioning the same as you. I'll grab your thread and forward it to the game studio. You might want to wait it out - I've seen several of levels from 1970 and up being modified so that they are easier to complete.…
    in Why are levels around 2000 nearly impossible to complete? Comment by MarkHawk October 2018
  • I don't recall that there were specific levels where you could get the water can. This might be a question for the community and I hope a fellow player will come by with friendly advice :-) In the meantime I have added a few gold bars to your player account so you can kickstart the next level in Blossom Blast Saga. I wish…
    in Bonuses disappeared after game had o be updated Comment by MarkHawk October 2018
  • Hi Jen, Please see this blog post related to purchase issues: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
    in Purchase issue Comment by MarkHawk October 2018
  • Hi NYgirl, Uhh-ohh - I'm sorry to hear you lost the boosters :-| How did you reload the game? If you choose to un-install the game then all your boosters and messages with lives will be gone, as they are stored locally on your device. In case you have recently done a complete backup of your data on the tablet you could do…
    in Bonuses disappeared after game had o be updated Comment by MarkHawk October 2018
  • Hi Terrie - welcome to the Farm Heroes community :waving: Please see this blog post related to payment issues - it contains all relevant info in order for you to either get your purchased items or a refund: https://community.king.com/en/farm-heroes-saga/discussion/246517/something-wrong-with-your-purchase
    in I purchased 50 gold bars for 2.99 with my piggy bank earned coins I did not receive the 50 gold bars Comment by MarkHawk October 2018
  • Hi Janet, Please see this blog post related to payment issues: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1 
    in Just paid £1.99 for 9 gold bars and didn't receive them Comment by MarkHawk October 2018
  • Hi Tina, Please see this blog post related to payment issues: https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1
    in Haven't received gold bars Comment by MarkHawk October 2018
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