MarkHawk

Community Manager

Hi guys, I'll be on vacation for some days and will be back in the community at the end of May month. Don't forget that the fastest way you can get help to a question is to search for it in the community. If you don't find the answer then please post a new thread and the Community members, Superstars and Community Managers will be able to help you 

Comments

  • Hi Asyurasrti, What happens when you try to make the connection? Do you get an error message? iOS devices are set up so that it remembers previous settings. This might create some problems - for instance if you change password for your FB account. If you have recently changed password then try the following steps: 1)…
    in fail to connect to facebook Comment by MarkHawk April 2018
  • Hi Robyn, I know FB recently changed some parameters due to security settings so this might have affected your game. The easiest way to solve it is to delete the game app on FB, then adding it again - you'll then be given the option if you want to include your friends. Once you click OK you should now have the friends list…
    in My frieds list is gone, cant get or send lives on ANY of KING games.. Comment by MarkHawk April 2018
  • Hi Cap! Here are my two secrets in combating a difficult level (schhh.. please don't tell this to anyone) First thing I do is a quick search on YouTube for the level - this give me a great overview on how the level can be completed. Next trick is to switch between mobile and Facebook version of the game. Sometimes (not…
    in I'm stuck on level 945! Comment by MarkHawk April 2018
  • Hi Cinar! Way better if you get directly in contact with the good guys at Royal Games - use this link: http://www.royalgames.com/support/?language=en_US - Mark
    in Did royalgames.com ever have Red Ball on it Comment by MarkHawk April 2018
  • Hi Maree, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Coins are no longer adding after time is finished Comment by MarkHawk April 2018
  • Hi Lovelylady301, I've checked your player account but couldn't identify any lost gold bars. Could you please let me know when exactly this happened? I'll be able to look it up in the database. If you get the store unavailable must have meant that you were out of Gold Bars and was about to do a purchase? Thanks for…
    in Lost 40 Gold Bars! Comment by MarkHawk April 2018
  • Hi Teagles, Thanks if you have any screenshots so I can look into your feedback. I haven't seen any cases where the game automatically uses your bombs. Thanks in advance for your update. - Mark
    in Something that really frustrates me Comment by MarkHawk April 2018
  • Hi Lisa, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Bubblegum hill ended without getting gold bars Comment by MarkHawk April 2018
  • Hi Michelle, I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue. - Mark
    in Jackpot Comment by MarkHawk April 2018
  • Hi Reta, iOS has a tendency to remember the login settings but if you follow below steps you'll be able to change account: 1) Delete the Facebook app and Candy Crush Saga on your device (please note that boosters and lives will be lost) 2) Close all tabs in your browser and clear the browser cache by going to Settings >…
    in on my ipad Candy Crush switched the facebook acct to my sisters acct & it won't let me switch back Comment by MarkHawk April 2018
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