QueenB

Community Manager

Comments

  • Hi @FlavE_1983 Let’s try to figure out exactly what happened here. When you say you logged in on another device, do you mean you opened the game on a second device with the same account, or did you accidentally connect to a different account? Please also let us know: Is your normal level progress still correct? Are you…
    in Help ! Comment by QueenB May 13
  • Hi @Mzlangston and welcome to the Community! Oh no, that’s definitely not cool, especially if you’ve been saving those Boosters for tricky levels. Boosters shouldn’t disappear just because you haven’t tapped on them. They are usually saved on the device you play on, so they can sometimes be affected by things like clearing…
    in Boosters Comment by QueenB May 13
  • Hi @oreoKing613 I’m sorry to hear you’re still seeing the same activities in your game. I understand you’ve asked about this before and already received an answer, but I still wanted to jump in and acknowledge how frustrating it must be when nothing has changed after such a long time. In Pet Rescue Saga, not all events and…
    in Trying to get level 7711 to have other activities. Comment by QueenB May 13
  • Hi @leifjohan18 Thanks for letting us know. That definitely sounds frustrating, especially when you were saving those Party Boosters for your Chocolate Box task. Booster rewards should appear in your game after you claim them. If they disappeared while your other boosters stayed, please first try closing the game…
    in Missing booster reward Comment by QueenB May 13
  • Hi everyone, Thanks again for your patience while this issue was being investigated. The Studio team has now released a fix for the recent freezing, lagging, and crashing issues some players experienced after updating to version 1.327.0.1. The fix should now be rolling out for both Android and iOS players. Please check…
    in Recent crashing, freezing, or lagging after version 1.327.0.1 - (Edited by CM: FIXED)! Comment by QueenB May 12
  • Thank you all for taking the time to share your thoughts about Yeti’s Draw 🙏 I can see there are mixed feelings about this event. Some players enjoy collecting and scratching the tickets, while others feel the rewards do not always match the effort needed to collect them. The feedback about the Big Prize is especially…
    in 🎟️ Yeti’s Draw - Collect tickets, scratch rewards, and join the prize draw! Comment by QueenB May 12
  • Hi @Toni_Luke Did you lose your progress and want it back? 🤔
    in Restore this device to Candy Crush Saga 11031 please Comment by QueenB May 12
  • Hi @Bigmike207 😊 For payments on an iPad, your purchases are handled through Apple, so the PayPal debit card needs to be added and accepted in your Apple ID payment settings or Apple Wallet first. If the card is already added but no funds are being taken out, please check: Your Apple ID payment method settings That the…
    in Pay Pal Card Comment by QueenB May 12
  • Done @christinewupp 😉
    in The New Candy Crush (2025): How to use events to beat the game (out of date now) Comment by QueenB May 12
  • Awe @snakegore999 honestly this is very wholesome 🤗 I love how you turned Mother’s Day into a full little Denize story instead of just a single drawing. The first two scenes especially feel really playful and sweet, while the C-Rex moment suddenly turned into full “protective dragon mom mode” 🐉💥 And the final image is…
    in Happy Mother's Day! Comment by QueenB May 11
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