QueenB

Community Manager

@Carol-38 … The street survey arc has taken an unexpected turn and I am crying 😂 I love that the “real players” basically told them to go back to the Community as they should 👏 And the part where they’re already planning what to tell Queenie… the confidence 😅 Also… the subtle blockers overload mention did not go unnoticed…

@kiara_wael @MountainMom @PummyRaj @bearwithme

Fantastic 😎 thank you so much for getting back to me so fast @Clementinewew 🤗

Hi @Clementinewew We have been looking at this issue in your account and found that a purchase for extra moves was made today, can you confirm if the issue has been fixed for you or did something different happened today?

We have to make sure things will work 😉

Hi everybody and thanks for letting us know the issue is still persisting! To help us investigate further, could you please send us a screenshot where the Retry/Try Again button appears? That’s the screen where the purchase option is supposed to show up. If you can share a screenshot of that screen that would really help 🙏

@Lorena_Puntel Thank you for providing the details and the good news is that the Studio has found the issue and working on correcting this so I will keep you all updated once I know more 😉

Hi everyone 👋 Thanks again for all the reports and details you’ve shared. I’ve checked with the team and we can confirm that there is an issue affecting the Booster Wheel, which is why some of you are seeing the timer stuck or not being able to spin. The team is already working on a fix, and we’re pushing to have this…

Hi everyone and Squirrely_Girl23 👋 Thanks for coming back and letting me know this is still happening on your devices. Could you please: Share a screenshot of the end-of-level screen where the option to use Gold Bars for extra moves should appear Confirm your device model (I can see Samsung Galaxy S22+ mentioned, thank…

Hi @Deallen and thanks for posting about this! Just so I understand correctly, what exactly is happening with the Booster Wheel? Is the countdown timer stuck and not moving at all? Or does it reach zero but still doesn’t let you spin? When was the last time you were able to collect a reward from it? If it happens again,…