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End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Hi everyone 👋
Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level.
This should now be fixed ✅
Please fully close and restart your game, then try again and let me know if the option is back for you.
If you’re still only seeing “Retry” after restarting, drop a comment and let me know which device you’re playing on so I can follow up.
Thanks so much for flagging this and for your patience while we looked into it!
Me as well. I have been to the play store and updated the game and that didn't help
Hi
Why am I no longer getting ads in the game?Why am I no longer getting ads in the game?
I have seen the response on here but mine just started last night. I have restarted the app. I have closed it completely and it is still doing it
issue has been resolved.thanks
I logged out as instructed to correct the issue and lost all my progress
Fantastic 😎 thank you so much for getting back to me so fast @Clementinewew 🤗
I updated the game and it worked, thanks 🙂
Hi @Clementinewew
We have been looking at this issue in your account and found that a purchase for extra moves was made today, can you confirm if the issue has been fixed for you or did something different happened today?
I’m having the same issue. I have not been able to use my gold bars to buy extra moves.
User id 1501225444
I haven't been getting watch ad for extra moves option for over 2 years now. Can this be fixed? Playing this on my Android phone.
Hi everybody and thanks for letting us know the issue is still persisting!
To help us investigate further, could you please send us a screenshot where the Retry/Try Again button appears? That’s the screen where the purchase option is supposed to show up.
If you can share a screenshot of that screen that would really help 🙏
I have the same problem, restarting the game doesn’t help:(
Still not working on my game - goes immediately to retry
Hello @jbolding and Welcome to this King Community!
This is a recent issue that affected many players, but it should be fixed now.
For more information, view the "Accepted Answer" from QueenB in following post:
Please fully close and restart your game, then try again and reply in that thread if the option is not back for you.
when I fail a level there is no option to continue by paying the gold bars?
I am having the same problem. I have closed the app and restarted my phone.
I am unable to buy more moves as well. I have restarted my device several times and nothing seems to work. What do I need to do to get this fixed?
can’t advance to next game using gold bars
Restarting the game did not work for me, either.
not fixed for me unfortunately. Using an iPad mini. Game logged out and in. iPad switched off and on.still not fixed 25 feb. 8pm uk time
1003158448 game id, iPhone15 with latest updates for phone and game
Have not had ads for about two weeks, able to buy moves with gold
Me as well .The option to buy extra moves not appear at all.
iphone16
Hi! Still happening this morning.
My ID is 15374197229. I am using an iPhone 16 ProMax. Here's hoping you can find a solution! Good luck!
I tried it with both my devices and it's still not working the devices I use are Samsung galaxy F13 and realme nazro N65 my ID:14745460958
It's still not working pls help
Hi everyone and Squirrely_Girl23 👋
Thanks for coming back and letting me know this is still happening on your devices.
Could you please:
You can find your Game ID in the app by going to:Settings (cogwheel) → Account & Help Your Game ID will be shown at the top of that screen.
Once I have a few examples with screenshots + IDs, I can escalate this properly again.
Thanks for your patience 🙏
Still happening for me. Samsung Galaxy 22+
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Dear Players, We're aware of an issue where you cannot claim your Weekly Contest rewards. Our Studio team's investigating it so they can fix it as soon as possible. We ask and thank you for your understanding and patience in the meantime. Have a great day.
Hi dear players, We've seen multiple comments from players not getting their rewards from the Team Clash event today and wanted to let you know we are looking into it and hopefully will have a solution for you soon! We will keep you up to date in this thread, and if you have any questions feel free to ask them here.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
