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End game directly once moves running out, I cannot use the gold to buy more moves to clear level suddenly. Thanks
Hi everyone đ
Quick update on this, the team has identified the issue that was preventing the option to buy extra moves (or watch ads) from appearing at the end of a level.
This should now be fixed â
Please fully close and restart your game, then try again and let me know if the option is back for you.
If youâre still only seeing âRetryâ after restarting, drop a comment and let me know which device youâre playing on so I can follow up.
Thanks so much for flagging this and for your patience while we looked into it!
Me as well. I have been to the play store and updated the game and that didn't help
NOT FIXED!!!
Fantastic đ thank you so much for getting back to me so fast @Clementinewew đ¤
I updated the game and it worked, thanks đ
Hi @Clementinewew
We have been looking at this issue in your account and found that a purchase for extra moves was made today, can you confirm if the issue has been fixed for you or did something different happened today?
Iâm having the same issue. I have not been able to use my gold bars to buy extra moves.
User id 1501225444
I haven't been getting watch ad for extra moves option for over 2 years now. Can this be fixed? Playing this on my Android phone.
Hi everybody and thanks for letting us know the issue is still persisting!
To help us investigate further, could you please send us a screenshot where the Retry/Try Again button appears? Thatâs the screen where the purchase option is supposed to show up.
If you can share a screenshot of that screen that would really help đ
I am still experiencing same issue.
I have the same problem, restarting the game doesnât help:(
Same đ
Still not working on my game - goes immediately to retry
Hello @jbolding and Welcome to this King Community!
This is a recent issue that affected many players, but it should be fixed now.
For more information, view the "Accepted Answer" from QueenB in following post:
Please fully close and restart your game, then try again and reply in that thread if the option is not back for you.
when I fail a level there is no option to continue by paying the gold bars?
I am having the same problem. I have closed the app and restarted my phone.
I am unable to buy more moves as well. I have restarted my device several times and nothing seems to work. What do I need to do to get this fixed?
canât advance to next game using gold bars
Restarting the game did not work for me, either.
not fixed for me unfortunately. Using an iPad mini. Game logged out and in. iPad switched off and on.still not fixed 25 feb. 8pm uk time
1003158448 game id, iPhone15 with latest updates for phone and game
Have not had ads for about two weeks, able to buy moves with gold
Me as well .The option to buy extra moves not appear at all.
iphone16
Hi! Still happening this morning.
My ID is 15374197229. I am using an iPhone 16 ProMax. Here's hoping you can find a solution! Good luck!
I tried it with both my devices and it's still not working the devices I use are Samsung galaxy F13 and realme nazro N65 my ID:14745460958
It's still not working pls help
Hi everyone and Squirrely_Girl23 đ
Thanks for coming back and letting me know this is still happening on your devices.
Could you please:
You can find your Game ID in the app by going to:Settings (cogwheel) â Account & Help Your Game ID will be shown at the top of that screen.
Once I have a few examples with screenshots + IDs, I can escalate this properly again.
Thanks for your patience đ
Still happening for me. Samsung Galaxy 22+
same problem
I am experiencing this issue now. I swiped out of Candy Crush and opened it again. I'm still getting "level failed" with no option to buy additional tries.
As of 3:12 EST this is not fixed on my Android. I have restarted phone and game
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Hi everyone, Weâre aware that some players who play on Facebook are currently seeing their game reset to Level 1, even though their progress is correct on other devices. Weâve reported this to the Studio and itâs now under investigation. If youâre affected, please: Confirm youâre logged into the correct Facebook accountâŚ
