Comments
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Hello, Marcel! Welcome to our community! ☀️ I’d be happy to help, and a bit more information—like a screenshot—would be really useful. That way, we can better understand how to assist you here on the forum! 😃
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Hi there! I’m really sorry to hear you didn’t receive your gold bars after the Grow a Pet event. Could you try following the troubleshooting steps in this post: Game Issues? Check Here Before Posting to see if that helps? If the issue continues, please let me know!
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Hi there! I’m sorry to hear you’re having trouble loading the game on Facebook. Could you please share some screenshots of what you’re seeing when you try to load it? This will help us get a better idea of what’s happening, and I can forward the details to the Studio!
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Hi there! I’m so sorry you’re experiencing this issue. Clearing the cache is definitely a good step to help prevent crashes. Along with that, I’d recommend following the troubleshooting steps for Windows to ensure everything runs smoothly Let me know if this helps!
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Hi there! I’m really sorry to hear you’re having trouble with the game 😔 This issue is a bit unusual since Petopia has already ended. We’d need a screen recording of the problem to investigate further. Unfortunately, videos can’t be shared on the forum, so I’d encourage you to reach out to our Player Support team with all…
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Hi @Aries2020 👋 Unfortunately, the KitKat Season is not available in all countries. We understand some players may feel disappointed about not being able to participate in the contest, so we prepared another one to give more players a chance to win boosters. Feel free to join the Scavenger Hunt right here! 😊
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Hello @nekocat! My bad that we didn't think about the test groups. But please don't feel discouraged — as long as you collect all required candies and share in the thread, you're all set! 🤗
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Oh, don’t worry! You can still join the KitKat scavenger hunt for a chance to win boosters 😊
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Hi! @QueenB rightly noted about the A/B test. But no worries at all—as long as you collected all the candies, you’re eligible to win the reward! 😉
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Hi Pummy! There was a mistake on our end. It seems that no one actually has the 80th character badge 😱 I know there were seasonal costumes that were temporarily available, which is why some costumes aren’t currently in the game. However, I would still keep the 80th badge—you never know when a new costume might be added!
