Comments
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Hello! I’m so sorry to hear you experienced a freezing issue 😓 If you deleted the game but have an account, no worries—your progress is safe! Just sign back into your account to retrieve it. If you never connected the game to an account, I’d highly recommend creating one to keep your progress backed up. You can connect the…
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Hi there! And welcome to our furry and purry community 👋 Are you still experiencing the issue? We had some players experiencing the same issue during Petopia, but now that the event has ended, the game should be back to normal. Let me know if the problem is still there!
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Oh you have more! Sure, no problem! As soon as you re-install the game, let me know, and pass the info to Player Support to help you out 😉
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Hi Ermie! Thanks for clarifying! Oh that's indeed frustrating to experience this type of problem. So yes, let's try re-installing the game and see if it helps! I see your inventory here, can you confirm that you have 19 Rainbow Bubble, 38 Fire Bubble, and 100 Morphin Wand? Don't worry about Gold Bars - they should be in…
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Hi @Ermie58 👋 I hope you're doing well! Apologies for the delayed response. I can confirm that the new levels were released yesterday—there may have been a slight delay on your device. Are they available for you today? If not, the last option I can suggest is reinstalling the game. Don’t worry about your boosters—Player…
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Hi again! Thanks for hanging in there! 😊 If possible, could you share a screenshot showing the unsupported browser message? And just checking—have you created a King account? 🤔
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Hey there! Thank you all for your patience! I wanted to clarify what’s been going on: many of you may remember the loading issue where the game got stuck at 62%. After a thorough investigation, the Studio found that this was caused by a duplication glitch, where lives appeared to increase with each login, even though they…
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Hi there! I’m so sorry to hear about the issue with pets not arriving and the missing rewards. I understand how disappointing this is, especially after spending money on the game 😓 This definitely isn’t the experience we want for our players. Please reach out to Player Support—they’ll be able to investigate and help…
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Hey there! Thank you for reporting the level. We’ve been getting similar feedback from other players and our Pet Rescue mod, @Lynette. No worries—the Studio will be making some tweaks soon to keep the game fun and enjoyable! 😉
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You're fast! 🤩
