Snow_Rider

Community Manager

Hello! And welcome to our community 🐾 I’m sorry to hear you’re having trouble with level 4053. Sometimes levels can be really tricky, but don’t give up just yet! Our wonderful Mod, Lynette, has shared a video with some great tips on how to pass this level. You can check it out here. Hopefully, it will give you the insight…

Hi there! Thanks for bringing this to our attention! 😊 I’ve forwarded your report to the Studio so they can take a closer look. It sounds like the issue might be related to device synchronization. In the meantime, please ensure you’re logged into the same account on both devices to see if that helps. We appreciate your…

Hi there! Welcome to the community 💫 Did you update the game on your desktop? The Studio often tweaks levels that are too difficult to pass. It's possible that your phone and tablet have the updated levels, while your desktop does not. Let me know if this is the case 😃

Hi there! Welcome to the community 🐾 Is the store visible in the game? Did you lose lives after an update? It would be really helpful if you could provide as many details as possible, including screenshots, the device you're using, and the game version you're playing. This information will help us look into the issue 😊

Hi Pet Savers! It seems that some players are unfortunately still stuck at level 7482. We want you to enjoy the game and have a fun experience. So, for those who are still struggling with this level, please kindly share your Game IDs. The studio will help you move to the next level. To learn how to find your Game ID,…

Hi there! I'm really sorry to hear about the trouble you've been having with Level 2337. It sounds like a challenging task, but hang in there! I'll definitely pass this on to the Studio to make sure they're aware of your experience.

Hi there! Welcome to our petacular community 🐾 If you're facing login issues in the game, follow these steps to reset your password quickly: Reset via our website: Go to our password reset page, enter your email, and follow the link sent to you (check your Spam too!). Reset within the game: Tap "Forgot Your Password?" at…

Hello! If you're referring to levels from Mystery Mountain, please know that the Studio is constantly working to improve the game and add new levels to ensure Pet Rescue Saga remains fun and entertaining. However, due to A/B testing, not all players may have access to these new levels at the same time. If you're in one of…

@Princess_Jessica @johamilton

Hello there and welcome to the community! 😃 The reason two issues have been merged into one thread is that, unfortunately, it's the same technical issue on our end. As soon as the Studio fixes it, both levels will be tweaked. For convenience, I'll update the title of the post to "FIXED." Hopefully, you will find this…