Snow_Rider

Community Manager

https://community.king.com/en/pet-rescue-saga/discussion/479602/where-has-all-the-mini-bonus-games-gone Hey there! Mystery Mountain is usually disabled during Petopia, but don’t worry! It will be back once the event is over 😊 In the meantime, if you're not seeing any other events, please make sure you're signed into the…

https://community.king.com/en/pet-rescue-saga/discussion/479586/why-does-game-say-sorry-cant-connect-every-time-i-ask-for-help-on-a-hard-level Hey there! The Studio has recently disabled the feature, you can read more about it here. That said, it would be great if you could share the screenshot with the error message. 😊

https://community.king.com/en/pet-rescue-saga/discussion/comment/3217649#Comment_3217649 Hey @KristieC! So sorry to hear about the inconvenience caused. This is a known issue, and the Studio is actively investigating it. Please keep an eye on this thread for the latest updates. In the meantime, we've reset your progress…

https://community.king.com/en/pet-rescue-saga/discussion/comment/3218299#Comment_3218299 Thank you so much for your detailed feedback! I see you’ve noticed the recent change to the shop feature and settings button! How do you feel about the idea of having all boosters visible without the need to scroll? As for difficult…

Hi again! 👋 To help us investigate further, we’d like to know if your rewards remained the same after your level progress was reset to 1 and whether you’re still able to collect them. Also, can you confirm if you’re able to continue upgrading Petopia as usual? If you could share some screenshots, that would be incredibly…

Hey Pet Savers! Thank you so much for bringing this to our attention 🧐 That does sound like unusual behavior, and I’ve already shared your reports with the team so they can investigate further. I’ll keep you updated as soon as I hear back. Thanks for your patience!

https://community.king.com/en/pet-rescue-saga/discussion/478686/level-8198 Hi there! If you’re playing on Facebook, the fix will be released next Thursday along with a new game version. In the meantime, you can try playing on another platform to continue enjoying the game 😉 Thank you for your patience and understanding!

@ciuk1959 Can you please share which platform you’re playing on?

A quick update on the post above ☝️: The new version has recently been rolled back. That said, we’re still curious to hear your thoughts on the current option, where you scroll through the bar to view all boosters. Do you prefer this setup, or do you think having all boosters visible at once works better? Share your…

Hi @exiled and @toñin_01 can you please the screenshot of your inbox? 🙏 It will be a great help to dig further into this!