Snow_Rider

Community Manager

I love Halloween Petopia too! 🤩 Let’s hope you get to enjoy the Winter edition next time! ☺️

Thank you for sharing your feedback! It’s indeed unfortunate that you had that experience and couldn’t enjoy the Winter edition 😔 How did Halloween Petopia go for you? Did your game slow down as well?

Pet Savers, vote and tell us your favorite Petopia edition! 😼 (Spoiler)

Hi there! We recently disabled the feature and announced the changes earlier here. Feel free to reach out if you have any other questions! 😊

Thanks for reporting and for the details! When has the problem has recently appeared in your game?

I’m so sorry to hear this and for not addressing your report sooner 😓 The fix was released back in November, so the feature should be working smoothly now. If the issue still persists, could you please send a screenshot of the message tab? There might be two separate issues. Also, please ensure that your device is updated…

Hi there! My apologies for jumping in so late 🙏 The fix for this issue was released back in November, and the feature should now be working as expected. Please double-check that both your game and device are updated to the latest versions — the game should be running on v3.32.0. Let me know if you’re still experiencing the…

Hi! If you’re connected to Facebook and have recently noticed that your friends have disappeared, this might be due to the ongoing connection issue affecting Facebook players. Rest assured, the team is actively working on a solution. In the meantime, I recommend keeping an eye on the thread for updates. Thank you for your…

Hi! Unfortunately, it’s not possible to transfer points or Gold Bars from one game account to another. However, you can always participate in our community contests for a chance to win Gold Bars! Currently, each game in the contest area has a global contest running, so feel free to join the contest for your favorite game.…

Hi there! Thank you for reporting this issue! It’s a known connection problem on Facebook side, and our team is actively working to resolve it. Please keep an eye on this thread for the latest updates.