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Xarly

Community Manager

Discussions

189

Comments

1699

Points

3789

Badges

36
Avatar

Xarly

Community Manager

Discussions

189

Comments

1699

Points

3789

Badges

36

Xarly Community Manager

About

Username
Xarly
Joined
Visits
1,353
Last Active
Roles
Member, Administrator
Points
3,789
Posts
1,888
Badges
36

Badges

First AnniversaryHidden Bob100 InsightfulsLegendIdol50 InsightfulsGlorious25 InsightfulsFamousDiamond Digger ExpertPepper Panic ExpertPyramid Solitaire ExpertScrubby Dubby Saga ExpertShuffle Cats ExpertCandy Crush Soda ExpertCandy Crush Jelly Expert25 Answers50 Answers5 Insightfuls10 Comments25 Comments50 Comments100 Comments150 Comments200 Comments300 CommentsDetective in the making5 Answers10 AnswersInsight GiverPopularPhotogenicName DropperFirst Dive2 Comments5 Comments

Comments

  • Hi @dimple76, Welcome to the Community! This is not a bug I've seen before. Can you please confirm the level you are on? Is it happening all the time or is it after any specific action you perform? All information will help us identify the issue an…
  • Hi @Toshbaby, That's a strange issue. Are you playing on Facebook? If so, and you get a message saying there was a "problem connecting" then please know that we are aware of it and working on fixing it. If you play on any other platform please wri…
    in Game freezes Comment by Xarly August 20
  • Hi @silvelytukinha, That's a strange issue. Are you playing on Facebook? If so, and you get a message saying there was a "problem connecting" then please know that we are aware of it and working on fixing it. If you play on any other platform plea…
  • Hi @Laci428 , Which game are you referring to? Just wanted to confirm that you are indeed talking about Candy Crush Soda Saga, since we are on that game's community. Once you confirm that, we can look into what's happening and make sure it gets fi…
  • Hi @emsjeff , Sometimes connection issues can happen and it's not something we plan on having or control. If you happen to have any, please make sure your game is up to date and that you play in a safe connection. And please remember that if you h…
  •  Thank you all for your insights, they're much appreciated! It seems like there is a clear consensus that they are not disruptive to you all, which is great. The team wanted to make sure this addition wasn't creating any friction to you all, while …
  • This one is a special one! I still remember when I joined as a Community Manager (back in the days of King Care) and I learned about a very special player. A player that spent endless hours helping other players just for the sake of it. I was told …
  • Loving this thread, thanks for creating it and tagging me @firebombmarkus! My name comes from when I was 14. Back then we were using Messenger as a way to talk to our friends. It was a trend in Spain to put your name in English (Carlos=Charles) but…
  • Kathy_Shattuck said: @Xarly Any changes coming to MTF or Soda Squad anytime soon? I'm close to giving up on candy crush soda saga as it's not as much fun anymore and brings me frustration instead. It's been taking me 3 days to complete MTF most…
  • Kathy_Shattuck said: @Xarly Any changes coming to MTF or Soda Squad anytime soon? I'm close to giving up on candy crush soda saga as it's not as much fun anymore and brings me frustration instead. It's been taking me 3 days to complete MTF most…
  • Hi all, The studio is well aware of this issue and is trying hard to fix it. In the meanwhile, just remember you can turn it off again once it goes on. Until the next ad (that repeats the issue) you will not have any sound. I'm sorry if this is ve…
  • Hey @boxerwigle, Sorry for the delay on a reply but I wasn't around the last days. The Daily Bonus is something that is connected to your device connectivity. There is nothing we can do in order to prevent it from resetting but bear in mind that fr…
  • Hi everyone, It sounds similar to an issue that has been reported here: https://community.king.com/en/candy-crush-soda-saga/discussion/263129/why-are-you-not-fixing-the-issue-with-candy-crush-soda/ If you are all having this issue while on Faceboo…
    in Level Comment by Xarly August 19
  • Hi @tmac1965 , Do you still have an issue? Sorry we couldn't come back earlier but I wasn't around last week. (@CandyCow I appreciate a lot that you care about the player and that you like my help but it's better if you don't tag me directly, as I…
  • Hi @Cheryl_McIntire , Sorry I didn't come earlier, wasn't around last week. It sounds like you had an issue, but before compensating we need to look at what happened and try not to have it happening again. It would be great if you answer the follo…
  • Hi all, Coming here to confirm that this is an issue that we are very dedicated to fixing. It is proving to be very difficult but the team's trying their best to get it fixed.  As soon as we have news, I'll make sure you are well aware. Cheers, X…
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