Xarly

Community Manager

Comments

  • Hi everyone, I'm sorry for not coming to reply earlier. We just had a meeting and it's safe to announce that Bubblegum Hill should be coming back today. I cannot give you an exact time but during today it should be back with us and without the issue that forced us to remove it for a bit of time. We will be very actively…
    in Bubblegum Hill temporarily removed due to technical issues Comment by Xarly February 2019
  • Hi everyone, Just wanted to thank you all for your feedback and apologise in behalf of everyone here, we understand that this can be frustrating. You will find above my announcement regarding this. Cheers, Xarly
    in Reset of the Daily Login Calendar Comment by Xarly February 2019
  • Hey @skaro , You need to reach out to our Player Support. You can do it here. Make sure you select Pyramid Solitaire Saga as your game, and then "Problems with my game" - "Game didn't save". They should be able to assist you there and get you back in track :smile:. Cheers! Xarly
    in Got new Android phone and cannot connect to FB to get my level back Comment by Xarly February 2019
  • Hey @lisaRivers , Levels are always coming to Pyramid Solitaire, it's just a matter of time until they arrive! I hope you are enjoying the last levels. If so, don't hesitate to come and let us know. Cheers! Xarly
    in About levels Comment by Xarly February 2019
  • Way to go there! I hope you are finding it sweet and nice to still navigate this Community with the recent change. Now Pyramid is sitting next to other games so that they can all share that space and be together! Just saw you reached the thousand level, now that's one big milestone right there @STOKEDER, well played!…
    in PYRAMID PLAYERS Comment by Xarly February 2019
  • Hey @Belindo_Tours , (And thanks for the tag and support thus far @firebombmarkus!) This is a known issue that the studio is investigating. Indeed, the current scenario is not the ideal for our top android players and we are well aware of it and trying to find a way to separate them (from a programming standpoint). I'll…
    in Latest level Soda Comment by Xarly February 2019
  • Hey @jlynnb23 , Sorry if it wasn't clear. That is still the plan, like said above, it's all the same for now. However, the fix will come with an update, and updates on platforms need always to be synced with those platforms (GooglePlay, Apple Store, etc) so these dates are not just determined by us but in collaboration…
    in Bubblegum Hill temporarily removed due to technical issues Comment by Xarly February 2019
  • Hi @jessica15 , We're sad to see you go and you are always welcome to come back! Do you mean deleting the forum account? If you wish to delete your in-game account, you need to contact our Player Support team. Here is a link: https://soporto.king.com/contact Cheers, Xarly
    in want to delete this account i dont want it any more Comment by Xarly February 2019
  • Hi @labioyuce , What is the issue you are having with this level? The more we can understand what's going on, the better. Cheers, Xarly
    in Stuck on level 240 Comment by Xarly February 2019
  • Hi everyone, Thanks again for all the reports, just to be clear, this issue is not yet fixed on Facebook. There are three options that you have with that scenario: * Wait until we fix it. In the meanwhile, you can send our way your player ID…
    in Level 2229 issue Comment by Xarly February 2019
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