Xarly

Community Manager

Comments

  • Hey @tertop89 ! We share year of birth! (Assuming that 89 stands for the year you were born in :lol: ) Welcome aboard and Happy New Year! This Community is a place where many players come to discuss things with each other, help each other and share their passion for Candy Crush Soda Saga :heart: . Regarding that, all you…
    in Newbie Comment by Xarly January 2019
  • Hi everyone, I can't praise you all enough for coming and sharing your thoughts. You are all a great community and it's amazing to see how, every day, the community just gets stronger and stronger. Regarding all the different points that were discussed during my time away, I'd like to share some insights or my two cents.…
    in What's your experience when you ran out of moves? - We want your feedback! Comment by Xarly January 2019
  • They'll show up! Just go into the game and you will find a pop up message right there waiting for you :hurrah: . Cheers and enjoy them! Xarly
    in why did my golden tickets disappear before time limit expired?? Comment by Xarly January 2019
  • Hi everyone, Thanks for the reports and sorry for all the inconveniences! I just want to come to let you know that we are here and that we are working on this issue (that came at the worst time to be honest!). I want to thank you all for the reports and apologise for all the troubles. This happened unexpectedly and, as…
    in Blossom Blast won’t load on iOS. Comment by Xarly January 2019
  • Hi @LeylaGO , This just happened because we merged your thread with another one so that all the information and communication around the issue (in this case the game not loading on iOS) is centralised in one single thread. I hope this makes sense! Cheers and Happy New Year, Xarly
    in My first comment is marked as Answered? But i havent seen a response?? Comment by Xarly January 2019
  • Hi everyone, Thanks for all the reports, happy New Year to you all and, please, stay respectful. This community is seen by millions of people and many of those are kids, so let's always be an example to these. I'm sorry that this has been happening. We have already spoken with the studio about it and they are looking into…
    in Fishing with friends team changed w/o saving progress??? Comment by Xarly January 2019
  • Hey @maggiemae72 , Welcome to the Community and Happy New Year to you both! As @firebombmarkus perfectly said (and thanks a lot for the tag!), we need you to be more specific. Can you let us know which platform you mean? Is it on browser, on the Windows store or on Facebook Gameroom for example? The more we can know, the…
    in how do I get back to soda saga? it opened up to a different game & i want the original. was on level Comment by Xarly January 2019
  • Hey @Anjur , I'm afraid that, as it happens with all technology, our games need to be updated always to make sure we can have the ultimate experience and guarantee a very nice and enjoyable gameplay to all our players. That implies that we update our games constantly as the games industry evolves so that we are always…
    in Why can I not log in into any of my games? Comment by Xarly January 2019
  • Hey @IreneD , Welcome to the Community! Make sure you also check the article above. For restoring your progress, you can also reach out to our Player Support Team. Cheers and Happy New Year! Xarly
    in Recovering accounts Comment by Xarly January 2019
  • Hey everyone, 2 more hours for the contest to go! I just want to wish you all a very happy 2019!! I myself had the chance to celebrate the holidays with my family and, given that you all shared amazing pictures of your holidays, I would like to do the same! We had a house in the mountains for a couple days and it was…
    in (Contest Finished) Celebrate the Holiday Season with the Community! 1000 Gold bars to be won! Comment by Xarly January 2019
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