pmainwaring

Level 2

OK thanks for trying to sort the problem out for me anyway.

Hi, I finally got round to trying this but it has not gone well. I was on level 527 before the attempt to resolve to problem. I followed your instructions and uninstalled the app and reinstalled but when I try to login with my email or with Facebook I still got "There was a connection error. Try again in a bit". I'm back…

I have tried using My Account. That is when I get the problem. It doesn't matter whether I try Facebook, my existing email account or using a different email account that I have, it still gives me the same message "There was a connection error. Try again in a bit" I'm nervous about uninstalling the app as I fear I will be…

Thanks for you r reply. When you say reloading the app, do you mean uninstalling and reinstalling it? Wouldn't that lose whatever progress you've made?

Yep - I'm on level 1203 on my new device now. That's fantastic!! Thank you very much indeed.

Hi QueenB, Thanks for your reply. The problem I have is that I am on level 1203 on the mobile phone that has this problem and I don't normally connect to Facebook or use my registered email when I play. Trying to do either now gives me the error I described. I also tried registering with a different email address (gmail)…

Hi Elsa, thanks for your reply. Yes I did receive an email and the ticket no. is 8657646

This is still not resolved. I always get the message "there was a connection error. Pease try again in a bit"

I have removed my User ID. Thanks again.

Thanks for your reply. I have completed and submitted the form with this information on so hopefully we'll get a resolution at some point.