Are you guys not planning to compensate the rewards we have won yet not received for the past weeks?

Motoshun

Even after the update, I have not received the reward. Two time it happened.

All the answers you guys wrote to people who didn't get the rewards just says that it will not happen again from now on (even though it happened after the update again). It sounds like you guys are not planning on compensate the lost rewards.

So answer this: Are you guys going to compensate the lost rewards that we were supposed to get for the last 2 weeks or not?

Motoshun

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3377858#Comment_3377858

Hi. I sent an email like you explained, but I did not get the automatic reply. It's also been a few days now but I didn't get the actual replies as well.

DieOmimi

Hi @Motoshun warm welcome to our community at Candy Crush Solitaire Saga♣️♦️♠️♥️

I'm sorry you didn't receive your rewards for the weekly contest.
Unfortunately, we can't offer refunds or compensation here in the community. Please contact support directly from your game. Go to Settings (the gear icon in the bottom left corner of the game) and then the question mark. At the very top under Highlights, you'll find the menu item "Investigation in progress...". Tap there and scroll all the way down to the Contact button. Use this button to describe your problem.
You'll first receive an automatic reply, and then you can respond yourself, for example, by adding screenshots.
The support staff are very friendly and helpful.