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App is stuck since yesterday. I can’t click out of the announcement “Look! Your profile is now available!”
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Hi @Daniel_Zepeda, can you please try to follow the above steps. If so can you please confirm the game version you have installed?
If continues to get stuck is it on the same message as the example above?
has this been resolved? I’m currently experiencing the same issues :(
Hi, I am sorry to hear that you are having trouble with your app being stuck on this pop up.
Could you please try the below steps:
*Restart: Force close apps and restart your device.
*Updates: Check that you have the latest game and device updates.
*Memory: Keep at least 2GB of free storage for smooth gameplay.
*Connection: Use WiFi instead of cellular data.
*Clear Cache:
🤖 Android: Settings > Apps > Candy Crush Soda > Storage > Clear Cache
🍏 iOS: Settings > Safari > Clear History and Website Data
In case the issue persists, I would like to let you know that the team is already looking into this. Thanks for your patience!
