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Unable to Play Extra Levels

fkichi

Hello,

I have completed the regular levels, but I am unable to play the extra levels.

I am experiencing the same issue described in the following thread:

My device is an iPhone 12 running iOS 26.6.

The Diamond League will end in approximately 17 hours, so I would greatly appreciate it if you could look into this issue and resolve it as soon as possible.

I apologize if my English is unclear or unnatural. I am a Japanese speaker and this message has been translated into English using machine translation.

Thank you for your assistance.

https://community.king.com/en/candy-crush-solitaire/discussion/590523/extra-levels

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Diamond_Lim

This issue problem has been reported HERE!

Alex_The_Witch

Hey there @fkichi . Hope you're doing well.

I'm sorry to see you're unable to access the Diamond League at the moment. Could you please check if you have the most recent version of the game for iOS, version 1.33.47?

Thanks in advance and have a great day!

All comments

Diamond_Lim

This issue problem has been reported HERE!

fkichi

@Alex_The_Witch

Hi,

Thank you very much for letting me know.

I completely understand. I truly appreciate you taking the time to report this issue to your team. Thank you so much for your help and for taking this matter seriously.

I’m very grateful for your support and assistance.

Have a wonderful day!

Alex_The_Witch

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3591130#Comment_3591130

Hey again! Thank you so much for confirming!

I've reported the issue to the team and we'll let you know as soon as I have an update. Thank you for flagging this.

Have a great day!

fkichi

@Alex_The_Witch

Hi,

Thank you for your reply and for looking into this issue.

I checked the game version on my iPhone, and I can confirm that it is currently version 1.33.47.

Thank you again for your help. I really appreciate your assistance, and I hope we can find a solution to this issue soon.

Have a great day!

Alex_The_Witch

Hey there @fkichi . Hope you're doing well.

I'm sorry to see you're unable to access the Diamond League at the moment. Could you please check if you have the most recent version of the game for iOS, version 1.33.47?

Thanks in advance and have a great day!