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✅ Fixed: Star Tournament is back!

CurtisyM

Dear Players,

We're aware of an issue with the missing Star Tournament and no levels to continue at the end of the levels.

Our team of experts at the Studio is currently investigating the situation.

For now we ask and thank you for your patience and understanding in advance.

Have a great day 🍭

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Snow_Rider

Hey there! Sharing a quick update and clearing up a misunderstanding. The fix was released last Friday, but it was scheduled to go live starting today. Sorry for the confusion! So if you've complete this week's new levels, you should be able to access the Star Tournament.

When you get a chance, feel free to let me know if it's showing up in your game.

Thanks again for your patience, and apologies again for the confusion 🙏 @PummyRaj

All comments

Snow_Rider

When you get a chance, feel free to let me know if it's showing up in your game.

Thanks again for your patience, and apologies again for the confusion 🙏 @PummyRaj

Zuquis

This is the third week in a row that I’ve completed all the levels, but the Star Tournament is still unavailable and just says “Coming Soon.”

When Monday comes, it becomes available for only a few hours, and then the new levels start.

When are you going to fix this issue?

Racoon7

Bug/Issue NOT fixed!

Racoon7

Hi @Snow_Rider please may I ask if the Solitaire Cup Finials are going on at the moment?

Looking at my 3rd place semi-final qualifying on the 23rd screenshot and given the usual days break, I would think it is on. I think maybe there might be an issue with this that is causing this glitch.

It must be totally soul destroying for any players qualified for the Finals to be at the end level map with no levels to play! 😡

For any players in this position that see this message, please know my heart reaches out to you 💜

Racoon7

Hi @PummyRaj @Snow_Rider @CurtisyM I have the same issue also!

I finished my end of map levels earlier today and have been checking back to the game for updates and to the app also.

I have only now seen a new update for the game app which is now updated, and like @king4497 and @pei13elieve I am in the same boat and I am sure there are many more players affected by this!

This is very frustrating and disappointing as we can not participate in any events, not only this, it is supermassive to events in which we have made progress in meaning losses and potential losses through no fault of our own!

I am glad at this point I didn't buy the "Vacation Postcards" deck, those timed boosters would have been wasted!

I would also like to know why my mystery puzzle pieces don't work? 2 decks were available last year. A team member has 1 of those decks.

cc. @Brentos

king4497

@PummyRaj It is also not fixed for me. I tried all the suggested troubleshooting and am up to date with the app.

pei13elieve

@PummyRaj Hi, I’m using iPhone 14 currently and yes I did close the app and restart it but still…no star tournament available 🥲

PummyRaj

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3619970#Comment_3619970

Thank you for replying back and letting me know that you did the basic troubleshooting step @pei13elieve

I am waiting for further assistance from our Game Experts' team!

Please bear with me until then!🙏

pei13elieve

@PummyRaj Hi, I’m using iPhone 14 currently and yes I did close the app and restart it but still…no star tournament available 🥲

PummyRaj

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3619761#Comment_3619761

Hello @pei13elieve🤗 Welcome to the King Community!

1.34.94 is the latest version and I am sorry to hear that you did not receive the Star Tournament even with latest App Version!!

Which device are you using? Can you please try to close the App - then restart the device, and see if it works?

In the meantime, let me ask our Game Experts' team and see if they have any further information!

Thank you for your patience and understanding!🙏

PummyRaj

https://community.king.com/en/candy-crush-solitaire/discussion/comment/3619559#Comment_3619559

That's such a great news, dear @Snow_Rider!🤩🌟🌟

Thank you very much for letting us know!💕

pei13elieve

What is the latest version? I just updated to version 1.34.94 but still no star tournament

Snow_Rider

@PummyRaj

Snow_Rider

Hello Solitaire players! 👋 We have some good news! The issue affecting Star Tournament has now been fixed!

To receive the fix, please make sure you've updated your game to the latest version.

Thank you so much for your patience while the Studio worked on resolving this issue, and thank you to everyone who took the time to report it. Your reports helped us identify and investigate the problem much more quickly.

Enjoy Star Tournament! ⭐

Brentos

Week 3 and still no stars 😒

Snow_Rider

Hello everyone! Thank you so much for reporting this and helping us understand what's happening. It looks like the issue is more widespread than we initially thought. The Studio is already investigating it, and I'll post another update as soon as I hear back from the team.

Thank you for your patience, and stay tuned!

Zuquis

I’ve been having the same problem for two weeks. I can’t continue playing the Star Tournament after completing all the available levels. When are you going to fix this?

DeeeZeee

So when it's fixed will be be placed back on the ledger level that we were? Those of us on platinum level are losing our status because we can't compete. Also the Champion tournament has come off of break day….we will be losing that as well. Not your fault…it's me being a dummy spending money to compete, and now it's all down the drain. This is not the first time King😑

Brentos

very disappointing. 2 weeks in a row :(

king4497

it’s happening again. I have never changed the time/clock on my device so that is not the issue. My app is up to date.